Sustainability, efficiency and innovation

By analyzing the internal and external scenarios, we define our strategic and operational objectives and develop them in light of an integrated risk assessment. The natural environment, the local communities and the wider scenario of our stakeholders is our reference framework and the scope for the business activities performed by Acea.
We create shared value, working with full respect for the environment, investing in innovation and managing our infrastructure efficiently.

Infographic about the business model of Acea Group

Water supply chain: integrated water service

The water supply chain begins with the resource capture phase: the water required by the network serving the communities is drawn from streams and water tables in the territory. The quality of the water resource is tested and guaranteed by Acea, throughout its journey, in observance of the normative standards envisaged for end uses. Thereafter the wastewater and treatment phase is activated to recycle and return the resource to the environment in the best possible conditions for its natural cycle to resume.

Environment supply chain: circular economy

Waste valorisation and circular economy: the environmental supply chain has as its objective the valorisation of waste through the reduction of volumes, conversion into biogas and transformation into compost for agriculture and floriculture. In particular, with a view to circular economy, Acea exploits the integration into water activities to recover sludge from water purification and send it for treatment to become compost.

Energy supply chain: trading and sales

Sale of energy and gas: the purchase of commodities (energy and gas) takes place by means of trading on market platforms (power exchange) where resellers such as Acea Energia procure energy in order to supply customers according to their respective commercial policies. Market demand in Italy is separated into two large sectors, the protected market that will cease in 2020 and the free market, where each customer can choose a supplier and related services. Sales companies develop relations with the customers based on their type, by means of increasingly innovative and digital contact channels, while also retaining traditional tools such as the telephone and branches open to the public. In order to promote their products, the sales companies avail themselves of selected trained sales agencies that are monitored in their commercial practices.

Energy supply chain: production and distribution infrastructure

Production and distribution of electricity: Acea produces energy at hydroelectric plants, waste-to-energy plants, thermoelectric plants (high-efciency cogeneration), anaerobic digestion plants (biogas) and photovoltaic plants, for a total generation from renewable sources of about 72%. Users receive electricity thanks to the distribution grid managed and developed by Acea. The digital and innovative development of the services, stimulated and required by a constantly evolving market, commits the Distributor to tend towards smart city solutions. This is accompanied by a resilient management of the networks by which it is possible to support a future shift and increase in the uses of the electrical vector.