Privacy Policy

Who manages your data?

The Data Controller is Acea S.p.A. (The "Data Controller") with registered and management office in Piazzale Ostiense, 2 Rome 00154; tel. +39 06 57 991, certified email address (PEC): acea.spa@pec.aceaspa.it

Do you wish to contact us? Write to us! privacy@aceaspa.it

Note:  Acea S.p.A. has its own Facebook page, where it collects and processes some personal data together with Facebook Ireland, following an agreement between the two companies, which defines the roles and responsibilities of each party (Co-controllers). To learn more, follow this link https://it-it.facebook.com/legal/terms/page_controller_addendum.

What information about you do we collect? Why do we use them and what is the legal basis for doing it?

Personal Data means any information that can enable your identification. When your browse on our website, we may collect:

Browsing data: such as IP address, domain names of the devices used by users/visitors on the website etc.). These data are collected automatically for the sole purpose of enabling browsing, and they can be anonymized and used for statistics (such as assessing the number of users connected at a given time, monitoring the number of page visitors and how long they stay on that page).

Voluntary data directly supplied by users: for example your name, surname and contact details, which will be used only to respond to your requests. Specific information on data privacy when you use our digital services and take advantage of the Joint Settlement facilities is available in the relevant sections.

Furthermore, we use cookies and would love you to read our Cookie Policy as well.

Aside from the browsing data that is collected automatically, as clarified above, you are free to supply Your Data or not, and the latter case only means that we will not be able to respond to your queries.

How do we share your personal data, and with whom?

We may need some partners to help us provide our services, and this means we need to share your data with them. We only deal with partners that offer the same/similar guarantees as this Privacy Policy, and do not use data for different or further purposes. These entities will be appointed data processors and will act as independent data controllers.

Write to privacy@aceaspa.it if you want to find out in detail who are the data processors we use for ancillary services.

Your Data may also be shared with persons authorized to process your information, who will be given specific instructions on how to lawfully process your data.

How do we protect your data?

We implement a number of measures that ensure a level of data security appropriate for the level of risk presented by processing personal data, in accordance with the principles of art. 32 of the GDPR, in order to prevent loss, unlawful, incorrect and unauthorized use of data.

How long do we keep your data?

We store your data for the time strictly needed to achieve the purposes stated in this Privacy Policy, or to comply with the law (for example tax or accounting rules), or with your request to store them.

The services we offer on this website are designed to be used by adult users only. If we were to discover that information has been collected on a minor without the consent of a parent or guardian, we will destroy and delete that data in full and in real time.

Do you want to exercise your rights?

At any time, you can exercise the rights referred to in Art. 15 and subsequent of the GDPR: find out what data we hold about you (access), change them if you think they are inaccurate (correction), delete them, limit our use, object to our processing, demand that they are transferred in a legible format to another provider (portability).

Do you want to get in touch with Acea Group's Data Processing Officer?  Write to: privacy@aceaspa.it

Do you want to lodge a complaint with the Data Authority? You can report to the Italian Data Authority here: https://www.garanteprivacy.it/

Do you want to contact the Data Controller directly? Write to the DC's standard email or use the certified email below: acea.spa@pec.aceaspa.it