By way of its Code of Ethics, Acea intends to affirm and share values of business culture, for which observance of the legitimate interests and needs of all individual or collective players involved in company practices is fundamental. 

The Code:

  •  sets out the general ethical principles which all company practices must follow
  •  specifies the behavioural criteria vis-à-vis each category of stakeholder
  • identifies the mechanisms for implementation of the principles and the control of behaviours adopted by people working in the interests of the company

In 2018, with a joint effort by the company's departments, assisted by outside experts, a revision of the Code's contents was carried out, in order to combine the company’s basic values with the needs determined by the Group’s new strategic objectives and the dynamics of the external situation. Of the aspects introduced or enhanced, we call attention to the following:

  • The anticipated Code revision procedure open to active contribution from all stakeholder, in order to highlight deficiencies or points for improvement
  • The prevention and opposing of corruption, via the adoption of a management system according to the UNI ISO 37001 “Anti-Bribery Management Systems” standard, together with specific controls
  • The valorisation of diversity and promotion of surveys to monitor organisational well-being
  • Introduction of the principle of precaution in the case of even potential hazards for health and environment
  • The commitment to manage production processes by exploiting the circular economy

Acea undertakes to promote the dissemination and knowledge of the Code of Ethics and to comply and encourage compliance with the general principles and behavioural criteria contained therein.

Observance of the Code of Ethics is, in fact, of fundamental importance, for the pursuance of development and efficiency objectives, for business reliability, for the safeguarding of its reputation for implementation of the positive contributions that Acea intends to make in the social and environmental context of its operations, also considering its areas of business, which have a significant, direct impact on the natural and social environment.

Acea, also via the Ethics and Sustainability Committee, monitors compliance with the Code and set up adequate prevention and control tools and procedures to ensure the transparency of its activities and adopted behaviours, carrying out constant enhancement interventions.


Acea operates a reporting system, which can be used by employees and external parties in connection with breaches, if any, of law, internal rules and the Code of Ethics, as well as any matters ascribable to the Internal Control System, corporate disclosure pratices, the company's administrative responsibility (Legislative Decree no. 231/01), and fraud and conflicts of interest, in implementation of the principles set forth by the SCIGR Guidelines, the 231, Model and the said Code of Ethics (so-called "Whistleblowing System").

Code recipients are obliged to follow the stablished procedures to report any potential breaches of which they become aware.

Acea has set up a specific procedure for receiving, analysing and processing reports of alleged breaches of the rules of conduct laid down in the Code of Ethics. This procedure ensures maximum confidentiality and privacy during processing of the communications received, with a view to protecting both the reporting party and the party being reported.

Responsibility for acquiring, recording and ascertaining the existence of breaches is entrusted to the Internal Audit Department. Moreover, in December 2019 the Ethic Officer was set up, a group collegiate body whose purpose is to manage the system for reporting alleged breaches in terms of non-compliance with the law, internal regulations and the Code of Ethics and to oversee the observance of values regarding transparency, legality, fairness and integrity in relations with employees, suppliers, customers and all stakeholders.

Reports can be sent to the following e-mail

Please note that any reports, that do not concern potential non-compliance with laws, internal rules and the Code of Ethics will not be taken into consideration.

Notice for Acea Group customers

Any reports referring to cases of a technical/commercial nature (for example, commercial services, contract management, claims. invoicing, meter readings, transfers, lack of water or power, breakdown reports, etc.) must be sent to the competent structures of the various Group Companies via MyAcea, the reserved area dedicated to Acea Group customers and/or via the contacts listed in the section Contacts and Assistance.