We focus on our customers and value our staff.
Our staff members are an essential resource for the growth of the Group, customer satisfaction and the development of the communities in which we operate.
Working at Acea means belonging to a Group with over 100 years of history which always looks to the future. We change to keep up with a changing world, in order to respond to the new demands and needs of our customers and communities. That is why our strategic plan aims at pushing strongly toward technological innovation and digitalisation. We believe in corporate social responsibility and pay close attention to the environment when promoting a sustainable development for our communities.
We focus on our customers and value our staff.
Acea and Top Employers Certification
Acea has achieved the Top Employers Italy 2022 Certification, awarded every year by the Top Employers Institute, the certifying body for company excellence, which analyses HR policies and strategies of thousands of companies worldwide. The Top Employers Italy Certification testifies for our commitment to developing policies for selection, training, professional growth, welfare, inclusion, and diversity.
Our Group is undergoing a phase of expansion. This is why we are looking for dedicated and proactive people in constant pursuit of excellence who, by working together, will take centre stage in the world that surrounds them, acting as citizens and with respect for the environment.
Our company serves our citizens and the community. Every day, we work to ensure the wellbeing of people by providing primary services.
Our Sustainability Plan rests on five macro-objectives, the second of which aims at “valuing people for the Group to grow”.
This macro-objective envisages specific and concrete areas of action:
We developed a Leadership Model which is the inspiring and reference guide for all those living in the Acea Universe in order to speak a shared language, to target behaviour and assess the validity of actions.
This model brings together our key values, Implementation excellence, Team and Resilience, which indirectly affect the success of Acea and its staff thus promoting a company culture based on proactivity, spirit of collaboration and inclusiveness.
Such values are directly linked to many corporate processes such as selection, aimed at recruiting talents in line with the Group’s values; performance management to measure the contribution of each individual and to support the growth and valorisation of resources within our company with training, development and compensation policies.
For further information on the way we work
For further information on our employees’ wellbeing
The different professions at Acea have been grouped in six job areas based on the application of specific skills.
The professionals who work in this area are tasked with guaranteeing the continuity of the services offered to customers, monitoring infrastructure and plant efficiency in connection with the different business areas of the group.
In particular, they are involved in the maintenance, development, and construction of infrastructures for the production of electricity, the distribution of water and electricity, artistic lighting, and waste treatment and valorization.
In this area, the main figures are:
The workers who operate in this area design, build, test and put into operation new plants.
They are also in charge of laboratory activities, testing, research and development, implementing and managing GIS systems and traditional and non-traditional engineering services in support of the operation, quality and continuity of the services offered.
In this area, the main figures are:
Working in this area is about managing business development activities, innovative projects, process digitalization, and new services that provide added value for our customers.
The people who work in this sector aim to constantly improve the quality of the services we offer and create sustainable innovation using agile methods.
In this area, the main figures are:
The professionals involved in this area work in the energy production chain aiming to facilitate energy efficiency.
From a commercial point of view, this activity translates into providing energy on the free market and more protection for domestic users and small and large enterprises.
In the environmental area, it means being among the main players in the Waste Management business focusing on waste treatment and waste to energy.
In the water area, the activities aimed at achieving energy efficiency can involve installing smart water meters, reducing water network losses, building and automating water treatment plants, districtualizing networks, improving the technical quality and safety of water supply.
In the energy infrastructures area, this consists in designing and carrying out modernization and development projects on electric infrastructures to improve network resilience.
In this area, the main figures are:
The people in the customer services area take care of customers putting them at the center of each process. Activities follow the entire contact journey: from engaging with new customers to activating services, following each support process all the way to issuing bills.
In particular, activities involve customer services, customer care, complaint management, offering, and customer retention.
In this area, the main figures are:
The staff across the different companies in the Group support all business activities.
In particular in areas such as legal, administration and finance, communications, human resources, investment and business strategy; the processes linked to sustainability and compliance, governance, procurement, IT systems and infrastructure; health and safety and cybersecurity of everyone in the Group.
In this area, the main figures are:
