Acea for World Energy Saving Day
We put our customers at the centre and we celebrate the value of our team.
Our staff members are an essential resource for the growth of the Group, customer satisfaction and the development of the communities in which we operate.
Working at Acea means belonging to a Group with over 100 years of history which always looks to the future. We change to keep up with a changing world, in order to respond to the new demands and needs of our customers and communities. We believe in corporate social responsibility and pay close attention to the environment when promoting a sustainable development for our communities. For this reason, the centrality of people, alongside a drive for system innovation and process optimisation, are among the pillars around which our Business Plan revolves, thus enhancing the Group’s role within a dynamic and constantly developing context.
We put our customers at the centre and we celebrate the value of our team.
Acea and Top Employers Certification
Acea has been awarded Top Employers Italy 2024 Certification. For the third consecutive year, the Group has obtained this recognition from the Top Employers Institute, the business excellency certification entity that analyses the HR policies and strategies of thousands of companies all over the world. Leadership, Onboarding, Sustainability, Training and Corporate Welfare are some of the areas that contributed to the company's success.
The Top Employers Italy Certification testifies for our commitment to developing policies for selection, training, professional growth, work environment, welfare, equity, inclusion, and diversity.
Our Group is undergoing a phase of expansion. This is why we are looking for dedicated and proactive people in constant pursuit of excellence who, by working together, will take centre stage in the world that surrounds them, acting as citizens and with respect for the environment.
Our Sustainability Plan rests on five macro-objectives, the second of which is aimed precisely at valuing people for the Group to grow.
This macro-objective envisages specific and concrete areas of action:
Our Leadership Model is the inspiring and reference guide for all those living in the Acea Universe to speak a shared language, target behaviour and assess the validity of actions.
This model brings together our key values, Implementation excellence, Team and Resilience, which indirectly affect the success of Acea and its staff thus promoting a company culture based on proactivity, spirit of collaboration and inclusiveness, also proposing various activities designed to enhance employee engagement, team dynamics and coaching techniques.
Acea is committed to actively involving employees so as to valorise their individuality and continuously improve the work environment. To this end, again in 2023 we initiated numerous projects aimed at promoting active and conscious participation, at the same time continuing to create moments of confrontation. For example, the project Passaggio in Acea (passage to Acea) was conceived to provide a more in-depth knowledge of the professional skills that inspire our Group, via short interviews carried out while driving hybrid and/or electric cars.
The values that move us are directly linked to corporate processes such as selection, to hire talents in line with the Group's values, performance management , to measure the contribution of each individual and to support the growth and improvement of the organisation's resources with training, development and compensation policies.
For further information on the way we work
For further information on our employees’ wellbeing
The six main professional areas that populate the Acea Group on the basis of the application of specific skills are:
The colleagues involved in this area ensure the design, study activities, permits and investigations, works management and safety, construction, testing and commissioning of the systems.
They are also in charge of laboratory activities, testing, research and development, implementing and managing GIS systems and traditional and non-traditional engineering services in support of the operation, quality and continuity of the services offered.
In this area, the main figures are:
The professionals who work in this area are tasked with guaranteeing the continuity of the services offered to customers, monitoring infrastructure and plant efficiency in connection with the different business areas of the group, implementing intelligent and predictive maintenance strategies and tools.
In particular, they are responsible for managing, maintaining and modernising the infrastructures for the management of the integrated water service, the distribution and production of electricity, public and artistic lighting, the treatment and valorisation of waste.
On the water side, energy efficiency activities may involve the installation of smart water meters, the reduction of network losses, the rationalisation and automation of purification plants, the district division of the network, the improvement of technical quality and the securing of the water supply.
In the context of energy infrastructure, this consists of designing and carrying out interventions to modernise and develop electrical infrastructure to make energy and heat generation more efficient and improve the resilience of the grid.
In this area, the main figures are:
Working in this area is about managing business development activities, innovative projects, process digitalization, and new services that provide added value for our customers.
Colleagues involved in these areas work to constantly improve the quality of the services we offer and create sustainable innovation, using new technologies such as IOT, robotics and AI.
In this area, the main figures are:
The professionals involved in this area work in the energy and waste management chain, with the aim of promoting the continuity of services and energy efficiency.
On the water side, as the first operator at a national level, we guarantee the availability of the resource by managing and increasing its quality through projects and interventions that increase the resilience of water systems. We aim at protecting water through actions to contain leaks (we locate them with electroacoustic instruments, thus reducing the environmental impact), safeguard the most complex sources (we create predictive models of water availability to plan its sustainable use) and optimise readings (we use a centralised management system and meters connected via remote control, to study the most effective actions to take to protect our most precious resource).
In the area of energy infrastructures, the professionals involved in these processes deal with managing, distributing and producing electricity, with an ever-increasing focus on renewable sources and a strong attention to the development of "smart" public lighting projects at the service of our cities.
In the environment area, we are among the major Italian players in the Waste Management business, operating in the sector of recovery, processing, conversion, disposal and energy valorisation of waste (waste to energy), in a context of continuous promotion of the circular economy.
On the commercial side, we are among the major players at a national level, working to improve our performance in the sale of energy and gas, aiming at the development of e-mobility through the installation of electric charging stations and energy efficiency, managing hundreds of projectsIn this area, the main figures are:
The people in the customer services area take care of customers putting them at the center of each process. The activities that are carried out follow the entire journey of a contract: from the engagement of the new customer up to the activation of the service, overseeing all the processes that lead to an optimisation of the customer management model, guaranteeing a growth in the level of service offered.
In particular, activities involve customer services, customer care, complaint management, offering, and customer retention.
In this area, the main figures are:
The staff across the different companies in the Group support all business activities.
In particular in areas such as legal, administration and finance, communications, human resources, investment and business strategy; processes related to sustainability and compliance, governance, strategy and procurement, IT systems and infrastructure; health and safety and cybersecurity of everyone in the Group.
In this area, the main figures are:
Discover the latest news and initiatives of the Acea Group
Acea for World Energy Saving Day
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Acea is in the "Gold class" in the .trust research
Read more about our culture of inclusiveness
