All Acea Ato 2 customers suffering financial hardship can apply for the following two types of water bonus discount. The bonuses are cumulative if you meet the requirements for eligibility.
This bonus is established and regulated by ARERA (Regulatory Authority for Energy, Networks and the Environment) by Decision 227/2018/R/idr.
Who is entitled?
Direct or indirect users of the aqueduct, sewage system and water treatment service suffering from financial hardship have the right to this bonus, i.e. who are members of the family nucleus:
Where do I send my application?
Send your application for the water bonus with self-certification to your home Municipality or to another body appointed by the Municipality (CAF).
What documents are required to apply?
To apply, send the following documents with your completed application form together with your personal data and water supply identification numbers:
Users with a Basic Income or Basic Pension will also need to provide:
To download the documentation you need to apply and for any further information, go to
the water bonus discount page on Authority's website.
In relation to the COVID-19 emergency, with Deliberation 76/2020/R/COM, ARERA has adopted specific measures in favor of customers who benefit from social bonuses and who may find it difficult to meet the deadlines to submit their renewal application. Specifically:
This water supply bonus is offered by ATO2 Lazio Centrale Roma to residential domestic users in economic difficulty, pursuant to art. 8 of AEEGSI Deliberation 897/2017/R/IDR.
The bonus is regulated by the Governing Body of the area - Technical-Operational Office - Lazio Centrale Roma, which sets the entitlement rules.
Who is entitled to the water bonus?
The bonus is intended for direct customers with a residential domestic supply contract in their own name and indirect users who use a water supply registered in the name of a Condominium, who meet the following requirements:
Additionally, Municipal Administrations have the power, based on special certificates issued by the competent offices, to offer the Supplementary Water Bonus to individual customers who find themselves in a situation of proven economic and/or social difficulty, by extending the ISEE entitlement criteria on an ad hoc basis.
Where can entitled users apply?
Applications for the bonus must be submitted, preferably via e-mail, to agevolazioni2020@ato2roma.it or, alternatively, by regular mail to: “STO ATO 2 Lazio Centrale Roma Via Cesare Pascarella, 31 – 00153 Roma”.
What documents are required to apply?
The documents required are:
For all the details, please download the applicable regulation and forms or refer to the website of the Governing Body of the area www.ato2roma.it.
Please be reminded that, as required by the applicable regulation, applications must be sent by December 31, 2020.
How is the bonus issued?
The 2020 Supplementary Water Bonus is valid for one year and is issued as a single amount in the bill. Normally, it is issued within 6 months from submitting the application. In the case of indirect users, the provider will send a communication to the user and the Condominium representative to inform them that the bonus has been issued.
Applications submitted on forms other than those specified in the applicable regulation will not be accepted. Customers who have already submitted their applications using old forms must resubmit them using the new forms.
Customers from Municipalities acquired in 2020, who therefore do not have Acea ATO 2 bills, may attach the 2020 bills received from their previous water Provider.