All Acea Ato 2 customers suffering financial hardship can apply for the following two types of water bonus discount. The bonuses are cumulative if you meet the requirements for eligibility.
This bonus is established and regulated by ARERA (Regulatory Authority for Energy, Networks and the Environment) by Decision 227/2018/R/idr.
Who is entitled?
Direct or indirect users of the aqueduct, sewage system and water treatment service suffering from financial hardship have the right to this bonus, i.e. who are members of the family nucleus:
Where do I send my application?
Send your application for the water bonus with self-certification to your home Municipality or to another body appointed by the Municipality (CAF).
What documents are required to apply?
To apply, send the following documents with your completed application form together with your personal data and water supply identification numbers:
Users with a Basic Income or Basic Pension will also need to provide:
To download the documentation you need to apply and for any further information, go to
the water bonus discount page on Authority's website.
Due to the COVID-19 emergency, with Deliberation 140/2020/R/COM, ARERA has extended the validity of the dispositions previously adopted, with Deliberation 7676/2020/R/COM, in favor of customers who benefit from social bonuses and who may find it difficult to meet the deadlines to submit their renewal application. Specifically:
This water supply bonus is offered by Ato 2 Lazio Centrale Roma to resident domestic users who find themselves in economic difficulty, pursuant to art. 8 of AEEGSI Deliberation 897/2017/R/IDR. The bonus is regulated by Ato 2 Lazio Centrale Roma, who sets the entitlement rules and processes.
For information and to register and apply, please click here.