Bonus water discount and Supplementary water bonus discount

Acea Ato 2 customers in economic hardship may have access to the following two forms of water bonus. The bonuses can be combined if the respective eligibility requirements are met.

Acea Ato 2 water bonus discount for the water supply in Rome and its province Acea Ato 2 water bonus discount for the water supply in Rome and its province Acea Ato 2 water bonus discount for the water supply in Rome and its province

Social water bonus

This is the expected and regulated bonus by ARERA (Energy Networks and Environment Regulatory Authority) through the resolution n°63/2021/R/com and subsequent amendments and integrations.

As of January 1, 2021, all social bonuses for economic hardship are automatically granted to eligible citizens/households. It will be sufficient for the citizen/household unit to submit the financial declaration DSU (Dichiarazione Sostitutiva Unica) to obtain the ISEE declaration useful for different subsidized social benefits.

How and when you receive the social water bonus

Arera reported that the process for the recognition of the social water bonus has required more investigation and fulfilment over time, particularly related to compliance with privacy regulations. Lastly, Resolution 13/2023/R/com updated the ISEE threshold values for access to the social water bonus for economic hardship and the facility classes, effective from January 1, 2023.

The list of users to be considered in economic hardship is divided into the following new facility classes:

a) DSU having households with ISEE ≤ 9,530;
b) DSU having households with 9,530< ISEE ≤ 20,000 with 4 (or more than) children;
c) DSU having households with ISEE > 9,530 drawers of Rdc/Pdc with less than  4 children;

More information can be found on the page:

Integrative water bonus

It is the bonus provided for in the ATO2 Lazio Centrale-Roma for the supply of water to domestic users residing in conditions of economic hardship pursuant to art. 8 of Annex A to ARERA Resolution 897/2017/R/IDR.

The bonus is regulated by the governing body of the area - Lazio Centrale-Roma which defines the admission rules. The implementing regulation of the supplementary water bonus for the year 2024 was approved with the Resolution of the Conference of Mayors of ATO 2 Central Lazio - Rome n. 9-23 of December 27, 2023.

It is possible to consult the Regulations and send the request directly online on the ATO2 Lazio Centrale-Roma website.


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