Bonus water discount and Supplementary water bonus discount

Bonus water discount

This is a bonus provided and governed by ARERA (Authority for the Regulation of Energy, Networks and Environment) through deliberation 63/2021/R/com.

From 1 January 2021, individuals/families in financial difficulty, therefore entitled to social bonuses, will automatically receive the bonuses without having to apply for them. Anyone entitled will no longer be required to apply at their Municipal authority or tax assistance center (CAF).

Starting in 2021, the only thing individuals/families will have to do every year is submit their Single Self-Declaration (DSU) to obtain the ISEE certificate required to have access to welfare benefits.

All details can be found on the water bonus page on the ARERA website.


Additional water bonus

It is the bonus planned in Ato 2 central Lazio Rome for the supply of water to domestic users living in conditions of social economic hardship pursuant to art. 8 of the ARERA Resolution 106/2022/R/com . The bonus is regulated by the governing body of the area - central Lazio Rome - which defines the admission rules.

Who is entitled to the additional water bonus?

Direct users (owners of resident domestic utilities) and indirect users (users in a residence where water supply is in the name of the apartment building) in conditions of economic hardship are eligible for the additional water bonus.

For direct users, the additional water bonus is recognized on condition that:

  • the registered residence address of the holder of the water supply contract coincides with the supply address of the contract
  • the name and tax code of the contract holder coincide with a member of the ISEE unit.

For indirect users, the supplementary water bonus is recognized on the condition that the applicant's registered residence coincides with the address of the apartment building supply that the applicant uses.

In particular, direct and indirect users who meet the following requirements are entitled to the additional water bonus:

  • ISEE indicator up to € 13,939.11 and family unit up to 3 members
  • ISEE indicator up to € 15,989.46 and a family unit with 4 members
  • ISEE indicator up to € 18,120.63 and a family unit with 5 or more members

Furthermore, the Municipal Administrations, under their own responsibility and on the basis of specific certification of the relevant offices, have the right to authorize the payment of the additional water bonus for individual users in situations of proven particular economic and/or social hardship, expanding the ISEE admission threshold for the specific case. For the regulatory period 2020-2023, this authority is certainly extended to the socio-economic problems generated by the Covid emergency (added pursuant to resolution no.6 of 27 November 2020).

How to apply for it?

It is possible to request the additional water bonus:

Customers who submit the online application for the 2022 additional water bonus must attach the following documentation in pdf format: 

    ISEE certificate issued in the year 2022

    First page of a bill issued by the manager Acea ATO 2 in the year 2022 (for applications made by users resident in the Municipalities who will change manager during 2022, it is possible to attach the first page of a bill issued in the year 2022 by the previous manager). In the case of indirect users (users in a residence where water supply is in the name of the apartment building) the bill in the name of the apartment building must be attached.

If using the paper form, customers must attach, in addition to the documents described above and the paper form, a photocopy of the applicant's identity document. 


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