All Acea Ato 2 customers suffering financial hardship can apply for the following two types of water bonus discount. The bonuses are cumulative if you meet the requirements for eligibility.
This bonus is established and regulated by ARERA (Regulatory Authority for Energy, Networks and the Environment) by Decision 227/2018/R/idr.
Who is entitled?
Direct or indirect users of the aqueduct service suffering from financial hardship have the right to this bonus, i.e. who are members of the family nucleus:
Where do I send my application?
Send your application for the water bonus with self-certification to your home Municipality or to another body appointed by the Municipality (CAF).
What documents do I need to apply?
To apply, send the following documents with your completed application form together with your personal data and water supply identification numbers:
To download the documentation you need to apply and for any further information, go to
the water bonus discount page on Authority's website.
This is the water supply bonus discount for ATO2 Central Lazio Rome customers in conditions of social and financial hardship according to Article 8, AEEGSI Decision 897/2017/R/IDR.
The bonus is regulated by the Government Body belonging to the Operational and Technical Secretariat for Central Lazio Rome, which establishes the rules for eligibility.
Who is entitled?
Direct users with a residential domestic supply in their name and indirect users in their home of residence with a water supply in the name of a condominium utility are entitled to the bonus, if they possess the following requisites:
ISEE index up to EUR 13,787.45 and family nucleus of up to 3 members;
ISEE index up to EUR 15,815.49 and family nucleus with 4 members;
ISEE index up to EUR 17,923.48 and family nucleus with 5 or more members.
Where should the application be submitted?
The application for obtaining the water bonus can be submitted using the form found in the rules, by sending an email to the address agevolazioni2018@ato2roma.it (2018 bonus) or to the address agevolazioni2019@ato2roma.it (for the 2019 bonus). The application can also be sent by regular mail to: STO ATO 2 Lazio Centrale Roma Via Cesare Pascarella, 31 - 00153 Rome.
What documents do I need to apply?
To apply, send the following documents together with your completed application form with your personal data and water supply identification numbers:
identity document
identity document of the person authorised to sign on your behalf if you delegate this application
ISEE certificate issued in 2019
Remember the regulation states that your application must be sent no later than 31 December 2019.
To download the documentation you need to apply and for any further information, please go to the section of the Government Authority's website regarding www.ato2roma.it
Any application made on forms which differ from the one envisaged in the regulation in force will not be accepted. If the customer has already sent the application with previous forms, the new form will have to be completed and sent once again.
We wish to remind our customers in Morlupo and Capena that if they have not yet received a bill from Acea Ato 2, they can attach a bill for the year 2018 from their old supplier to the documentation to be handed in.For users of the municipalities to be acquired in 2019, and who therefore do not have an Acea ATO 2 bill, a bill received from the previous manager can be attached, again for 2019.