New activation

You can send your request by choosing one of the following methods.

• Access MyAcea Acqua and go to the Contracts section - Click on New Contract and fill in the New Activation page - Choose a meeting date with our technician from the calendar, for the meter installation.
• Contact us on commercial freephone number.
• Make the request directly at a commercial branch.

You can submit your request for new activation in any of the following ways:

• Access your  MyAcea Acqua customer area, go to the Contracts section, click on New Contract and fill in the New Activation page

• Book here a video call with an operator through our digital help desk;
• Download the form, fill it in and send it:
• via email at the following address: commerciale@aceaato5.it
• via certified email (PEC) at the following address: commerciale.ato5@pec.aceaspa.it
• Call our commercial service freephone number at 800 639 251
• Go to your nearest help desk or contact point, bringing all the required documentation with you. Book an appointment here.

Send your request in any of the following ways.

• Access your reserved MyGesesa area, fill in and send the form.
• Download the form (only italian version), fill it in and send it as instructed on the form.
• Send an email to commerciale@gesesa.it or commerciale@cert.gesesa.it (form completed and signed and all required documents as per list described above). Go to your nearest branch or contact point, taking all the documentation you need with you.

Together with your request, you will need to download, fill in and submit the form (only italian version) showing owner approval.