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To report a fault:
Toll-free number available 24/7 - Free from your landline and mobile phone.
For commercial services: Frosinone telephone area:
Toll-free number available from Monday to Friday from 8:00 a.m. to 7:00 p.m., Saturday from 8:00 a.m. to 1:00 p.m.
(except bank holidays)
Free from your landline and mobile phone.
Through our digital help desk you can make a video call directly with one of our operators, and book an appointment by filling in a simple form.
You can also benefit from our Live Chat service, available Monday to Friday from 8:00 a.m. to 5:00 p.m. (bank holidays excluded). You can get in touch with our operators (also for information and technical assistance for MyAcea Acqua services) through the icon on the Home Page of Acea Ato 5.
The physical help desks in Frosinone and Cassino are open Monday to Friday from 08:30 AM to 4:30 PM.
To access the help desks, you need to book an appointment by calling the commercial toll-free number 800 639 251. Please note that it is possible to access the help desk only with a booking confirmation and the necessary documentation for the required service.
To find out the necessary documents to manage your request, please see the Help and Support section.
Access to help desks is allowed only after measurement of body temperature.
Via Giacomo Leopardi, 32
Viale Roma snc
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