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Our business is closely involved in people lives.

We ensure residents receive essential services for their daily life.

At your side in your community

Managing your water services. Distributing energy. Selling electricity and gas. Recycling waste. Our one objective: to create value for the people and the community in which we operate.

Nowadays, innovation is at everyone's fingertips.

Acea sees innovation as the driving force to become more efficient, to raise the quality of life for our customers, to improve services for the residents and the community. Acea has used all this to create a new culture of innovation: an open culture, which everyone can share and take part in.

Our Group serves local communities and their citizens.

We are fully aware of our role of responsibility towards our stakeholders for our major economic, social and environmental impact. This is why our Sustainability Plan is part and parcel of our Business Plan.

The latest news from the Acea world

Stay up to date with the latest news, read the press releases, discover the events and follow us on our social network pages.

Our stories

Technology, sustainability, and talent development: we tell the story of Acea through our people, projects, and initiatives for the local communities.

Acea Ato 5 Contacts

Telephone Numbers

To report a fault:

800 191 332

Toll-free number available 24/7 - Free from your landline and mobile phone.

For commercial services: Frosinone telephone area:

800 639 251

Toll-free number available from Monday to Friday from 8:00 a.m. to 7:00 p.m., Saturday from 8:00 a.m. to 1:00 p.m.
(except bank holidays)
Free from your landline and mobile phone.

Digital channels

MyAcea Acqua

MyAcea Acqua is the online reserved area which allows you to manage your supply from home independently, 24 hours a day. Please download the MyAcea Acqua App on Apple Store o Google Play.

Digital help desk

Through our digital help desk you can make a video call directly with one of our operators, and book an appointment by filling in a simple form.

Chat

You can also benefit from our Live Chat service, available Monday to Friday from 8:00 a.m. to 5:00 p.m. (bank holidays excluded). You can get in touch with our operators (also for information and technical assistance for MyAcea Acqua services) through the icon on the Home Page of Acea Ato 5.

Physical help desks

The physical help desks in Frosinone and Cassino are open Monday to Friday from 08:30 AM to 4:30 PM.

To access the help desks, you need to book an appointment by calling the commercial toll-free number 800 639 251. Please note that it is possible to access the help desk only with a booking confirmation and the necessary documentation for the required service.

To find out the necessary documents to manage your request, please see the Help and Support section.

Access to help desks is allowed only after measurement of body temperature.

Cassino

Via Giacomo Leopardi, 32

Frosinone

Viale Roma snc

Certified e-mail

For customers, authorities and suppliers to send documents and complaints.
commerciale@aceaato5.it
commerciale.ato5@pec.aceaspa.it

Whistleblowing

In accordance with the provisions of Legislative Decree 24/202, the company has adopted a system for receiving and handling reports regarding violations of its Code of Ethics and internal and external regulations. For further information regarding the scope of the application, reporting requirements, transmission channels and methods, personal data processing methods and measures to safeguard the reporter, it is recommended to consult the designated page.