Acea Ato 5 Contacts

Telephone Numbers

To report a fault:

800 191 332

Toll-free number available 24/7 - Free from your landline and mobile phone.

For commercial services: Frosinone telephone area:

800 639 251

Toll-free number available from Monday to Friday from 8:00 a.m. to 7:00 p.m., Saturday from 8:00 a.m. to 1:00 p.m.
(except bank holidays)
Free from your landline and mobile phone.

Digital channels

MyAcea Acqua

MyAcea Acqua is the online reserved area which allows you to manage your supply from home independently, 24 hours a day. Please download the MyAcea Acqua App on  Apple Store o Google Play.

Digital help desk

Through our digital help desk you can make a video call directly with one of our operators, and book an appointment by filling in a simple form.


You can also benefit from our Live Chat service, available Monday to Friday from 8:00 a.m. to 5:00 p.m. (bank holidays excluded). You can get in touch with our operators (also for information and technical assistance for MyAcea Acqua services) through the icon on the Home Page of Acea Ato 5.

Physical help desks

Physical desks in Frosinone and Cassino are open Monday to Friday from 8:30 a.m. to 1:00 p.m. and from 2:00 p.m. to 4:30 p.m. You can only access our help desks by booking an appointment through the Ufirst app, a free service that allows you to book the date and time of your appointment directly via smartphone, tablet, or PC

Click here to download the app from Google Play

Click here to download the app from the App Store

In the Help and support section, you can find out the necessary documents to manage your requests. Please remember that access to help desk is allowed only if you booked through the app. You can use the service only by providing a booking confirmation and the necessary documentation to manage your requests. Access to help desk is allowed exclusively with a mask and after measurement of body temperature.


Via Giacomo Leopardi, 32


Viale Roma snc

Certified e-mail

For customers, authorities and suppliers to send documents and complaints.

Are you a customer of one of the other water companies in our Group?

You can find the contact details in the dedicated sections on their respective websites.

Acque     Acquedotto del Flora    Geal    Gori    Publiacqua    Servizio Idrico Integrato    Umbra Acque