Acea Ato 5 Contacts

Telephone Numbers

To report a fault:

800 191 332

Toll-free number available 24/7 - Free from your landline and mobile phone.

For commercial services: Frosinone telephone area:

800 639 251

Toll-free number available from Monday to Friday from 8:00 a.m. to 7:00 p.m., Saturday from 8:00 a.m. to 1:00 p.m.
(except bank holidays)
Free from your landline. 

For commercial services: telephone area other than Frosinone:

06 45 698 202

Toll-free number available from Monday to Friday from 8:00 a.m. to 7:00 p.m., Saturday from 8:00 a.m. to 1:00 p.m.
(except bank holidays)
Call cost depends on your operator's tariff.

Branches

Please be informed that, in accordance with the Covid-19 containment measures, the help desks in Frosinone and Cassino will reopen to customers from Monday July 13, from Monday to Friday from 8:30 a.m. to 1 p.m and from 2 p.m. to 4:30 p.m. by appointment only. For easy access to the help desk, in compliance with the Covid-19 safety regulations, you can book (free of charge) via the ufirst app and choose the date and time of your appointment directly from your smartphone.


Click here to download the app from Google Play
Click here to download the app from the App Store

Only customers who have booked via the app will be allowed to go to the help desk, and will only be served if they have the booking confirmation and documentation required for the requested service. To check which documents you need to provide with your request, please refer to the Help and support section.
Body temperature must be measured before going to the help desk and it is compulsory to wear a face mask.
Our users can manage their water supply contract via the MyAcea digital platform directly from home, 24 hours a day, or by contacting us by phone.

Cassino

Via Giacomo Leopardi, 32

By appointment only
From Monday to Friday from 8:30 a.m. to 1:00 p.m. and from 2:00 p.m. to 4:30 p.m.

Frosinone

Via Aldo Moro, 415  

By appointment only
From Monday to Friday from 8:30 a.m. to 1:00 p.m. and from 2:00 p.m. to 4:30 p.m.

Certified e-mail

For customers, authorities and suppliers to send documents and complaints.
commerciale@aceaato5.it
commerciale.ato5@pec.aceaspa.it

Are you a customer of one of the other water companies in our Group?

You can find the contact details in the dedicated sections on their respective websites.

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