Acea Ato 5 Contacts

Telephone Numbers

To report a fault:

800 191 332

Toll-free number available 24/7 - Free from your landline and mobile phone.

For commercial services: Frosinone telephone area:

800 639 251

Toll-free number available from Monday to Friday from 8:00 a.m. to 7:00 p.m., Saturday from 8:00 a.m. to 1:00 p.m.
(except bank holidays)
Free from your landline and mobile phone.

Digital channels

MyAcea Acqua

MyAcea Acqua is the online reserved area which allows you to manage your supply from home independently, 24 hours a day. Please download the MyAcea Acqua App on  Apple Store o Google Play.

Digital help desk

Through our digital help desk you can make a video call directly with one of our operators, and book an appointment by filling in a simple form.


You can also benefit from our Live Chat service, available Monday to Friday from 8:00 a.m. to 5:00 p.m. (bank holidays excluded). You can get in touch with our operators (also for information and technical assistance for MyAcea Acqua services) through the icon on the Home Page of Acea Ato 5.

Physical help desks

The physical help desks in Frosinone and Cassino are open Monday to Friday from 08:30 AM to  4:30 PM.

To access the help desks, you need to book an appointment by calling the commercial toll-free number 800 639 251. Please note that it is possible to access the help desk only with a booking confirmation and the necessary documentation for the required service.

To find out the necessary documents to manage your request, please see the Help and Support section.

Access to help desks is allowed only after measurement of body temperature.



Via Giacomo Leopardi, 32


Viale Roma snc

Certified e-mail

For customers, authorities and suppliers to send documents and complaints.


In accordance with the provisions of Legislative Decree 24/202, the company has adopted a system for receiving and handling reports regarding violations of its Code of Ethics and internal and external regulations. For further information regarding the scope of the application, reporting requirements, transmission channels and methods, personal data processing methods and measures to safeguard the reporter, it is recommended to consult the designated page.

Are you a customer of one of the other water companies in our Group?

You can find the contact details in the dedicated sections on their respective websites.

Acque     Acquedotto del Flora    Geal    Gori    Publiacqua    Servizio Idrico Integrato    Umbra Acque


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