To report a fault:
Toll-free number available 24/7 - Free from your landline and mobile phone.
For commercial services: Frosinone telephone area:
Toll-free number available from Monday to Friday from 8:00 a.m. to 7:00 p.m., Saturday from 8:00 a.m. to 1:00 p.m.
(except bank holidays)
Free from your landline and mobile phone.
Through our digital help desk you can make a video call directly with one of our operators, and book an appointment by filling in a simple form.
You can also benefit from our Live Chat service, available Monday to Friday from 8:00 a.m. to 5:00 p.m. (bank holidays excluded). You can get in touch with our operators (also for information and technical assistance for MyAcea Acqua services) through the icon on the Home Page of Acea Ato 5.
Physical desks in Frosinone and Cassino are open Monday to Friday from 8:30 a.m. to 1:00 p.m. and from 2:00 p.m. to 4:30 p.m. You can only access our help desks by booking an appointment through the Ufirst app, a free service that allows you to book the date and time of your appointment directly via smartphone, tablet, or PC
In the Help and support section, you can find out the necessary documents to manage your requests. Please remember that access to help desk is allowed only if you booked through the app. You can use the service only by providing a booking confirmation and the necessary documentation to manage your requests. Access to help desk is allowed exclusively with a mask and after measurement of body temperature.
Via Giacomo Leopardi, 32
Viale Roma snc