The commercial complaint regards:
A technical complaint regards service quality:
Interruption in water supply - water quality - disruption to sewers and sewage treatment plants – Services: Excessive/low supply pressure - work not carried out according to best practice.
How to send a complaint
How to submit a complaint
To send a complaint to Acea Ato 5 you may:
Alternatively, you can fill in the online form you find in the Complaints section in MyAcea Acqua. Once you have submitted your complaint you will receive an ID code for reference.
How to ask for your bill to be corrected
Corrections of billing errors can be requested to Acea Acqua, Ato 5 Frosinone, in the following cases:
To request Acea Ato 5 for the correction of a billing error, you may:
Download (only italian version)
Requests sent to Acea Ato 5 must include:
Alternatively, you can fill in the online form you find in the Corrections section in MyAcea Acqua. Once you have submitted your request you will receive an ID code for reference.
We have a memorandum of understanding with Consumer Associations for the resolution of disputes. To find out more, see the section dedicated to Conciliations.