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The informative campaign is addressed to anyone who uses the water services without having a water supply contract. Acea Ato 2 invitesusers to regularize their position, taking advantage of the incentives set by the new Supply Agreement, and avoid the severe sanctions applicable to anyone found using water without a valid contract.
The campaign is aimed at anyone who uses the water services without having a supply contract, i.e. those who unlawfully use water violating the principles of equal treatment for all users and protecting water resources.
Voluntary regularization has the following advantages:
For residential domestic users
The regularization will also allow users who are entitled to them, to apply for incentives such as the water bonus.
For additional information, please refer to the dedicated web page: water bonus.
Unregistered users – if identified by Acea Ato 2 at any time before they voluntarily regularize their position – in addition to the severe legal sanctions set by the applicable regulation, face the following penalties:
Regularization applications can be submitted at the help desks in Piazzale Ostiense 2, in Rome, and at Acea Ato 2 contact offices across the territory, on the days and at the times shown in the Contacts section.
For further information, please call the toll-free number 800 130 331.
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