In consideration of the Coronavirus emergency, the Acea Group has suspended all power and water service interruption measures across its territory and postponed bill payment deadlines for customers in financial difficulty.
Debt collection actions will be activated. Following a first reminder, you will receive a recorded delivery letter or certified email informing you of:
This procedure does not apply to the missed payment of installments part of plans that enforce water supply limitation/suspension/deactivation without further notice as penalty for missed payments.
This communication constitutes a formal demand for payment. If you do not make payment by the deadline specified, you risk your supply being disconnected. The time it takes to make payment varies according to the company with which you are a customer:
within 20 days of receipt of the recorded delivery letter or certified e-mail for customers of Acea ATO 2 and Crea Gestioni;
within 10 days of receipt of the recorded delivery letter or certified e-mail for customers of Acea ATO 5 and Gesesa.
Disconnection due to non-payment shall never take place on public holidays, Saturdays and the days before public holidays.
Non-payments of instalment plans are the exception to this procedure, for which the acceptance of the request form includes a commitment to pay the instalments at risk of disconnection of supply without further notice.
To prevent disconnection of the water supply with simultaneous removal of the meter and termination of the contract, you must pay off the debt using one of the methods of payment specified in the recorded delivery letter, with reference to the statement attached to it and specifying the utility code in the cause line.
For Acea ATO 2 customers: you need to show payment of one or more invoices only if payment was made by bank transfer.
The service is available by accessing the reserved MyAcea area.
If supply has already been disconnected, you will also be charged for the cost of the disconnection and removal of the meter.
In this case, in order to have the supply reconnected, you must have paid off all amounts outstanding and should immediately ask for a takeover, producing all documents necessary for a new activation and only when the new connection is made will you be charged for the costs of reactivating the service. These amounts will be debited on the first consumption invoice issued after reconnection.