Late payment

Debt collection actions will be activated. Following a first reminder, you will receive a recorded delivery letter or certified email informing you of:

• either the date by which you must pay to avoid water supply limitation, suspension or deactivation;
• or the date from which your water supply may be limited, suspended or deactivated.

This procedure does not apply to the missed payment of installments part of plans that enforce water supply limitation/suspension/deactivation without further notice as penalty for missed payments.

This communication constitutes a formal demand for payment. If you do not make payment by the deadline specified, you risk your supply being disconnected. The time it takes to make payment varies according to the company with which you are a customer:

• within 20 days of receipt of the recorded delivery letter or certified e-mail for customers of Acea ATO 2 and Crea Gestioni;

• within 10 days of receipt of the recorded delivery letter or certified e-mail for customers of Acea ATO 5 and Gesesa.

Disconnection due to non-payment shall never take place on public holidays, Saturdays and the days before public holidays.

Non-payments of instalment plans are the exception to this procedure, for which the acceptance of the request form includes a commitment to pay the instalments at risk of disconnection of supply without further notice.

To prevent disconnection of the water supply with simultaneous removal of the meter and termination of the contract, you must pay off the debt using one of the methods of payment specified in the recorded delivery letter, with reference to the statement attached to it and specifying the utility code in the cause line.

For Acea Ato 2 customers: you need to show payment of one or more invoices only if payment was made by bank transfer.

The service is available by accessing the reserved MyAcea Acqua area.

If supply has already been disconnected, you will also be charged for the cost of the disconnection and removal of the meter.

In this case, in order to have the supply reconnected, you must have paid off all amounts outstanding and should immediately ask for a takeover, producing all documents necessary for a new activation and only when the new connection is made will you be charged for the costs of reactivating the service. These amounts will be debited on the first consumption invoice issued after reconnection.

For customers of Acea Ato 5 (Frosinone and Province)

To prevent the disconnection of the supply with subsequent removal of the meter and contract termination, you must pay the debt using one of the payment methods indicated in the registered letter. Please refer to the statement account attached, mentioning the utility code in the reason for the payment.

If you paid by bank transfer, you need to prove payment for unpaid invoices in any of the following ways:

• Access your MyAcea Acqua customer area and go to the Proven Payment section, or chat in real time with an operator; 
• Book here a video call with an operator through our digital help desk;
• Contact us:
• via email at the following address: commerciale@aceaato5.it
• via certified email (PEC) at the following address: commerciale.ato5@pec.aceaspa.it
• Call our commercial service freephone number at 800 639 251.

You must pay your debt not to incur interventions in the supply service (flow limitation/flow suspension/meter removal with subsequent termination of the contract).

In the event your supply is:

Limited/suspended — To restore the flow, you must pay the entire arrearage on the utility (the total amount of which may not correspond with the one reported in the statement received)

Disconnected due to arrearage (meter removed) — To restore the connection, you must pay the entire arrearage and request a takeover by submitting all the documents required for a new activation (see the takeover section).

Find out how to pay

For Gesesa Customers: must provide proof of payment for one or more invoices only if the payment was made using one of the following methods:

• Bank Transfer
• Post Office Money Transfer
• Payment at Lis Pay Spa and Mooney S.p.A. shops or sale points
• Payment at PAYTIPPER authorized stores
• PAYMENT USING A POST OFFICE PAYING-IN SLIP

Proof of payment must be provided using one of the following methods:

• Sending an email to: credito@gesesa.it;
• Accessing the MyGesesa private section;
• At help desks across the territory;
  Gesesa help desks will remain closed, until further notice, in line with the Ministry of Health guidelines setting the preventive measures to be adopted in response to the Covid-19 health emergency.

To Acea Molise clients

In order to prevent disconnection of the supply, with simultaneous meter removal and termination of the contract, you must pay the debt. You can use one of the payment methods provided in the registered mail, referring to the bank statement attached, and make sure to include the utility code in the payment description. 
If you paid via bank transfer, you must prove payment of your unpaid bills by choosing one of the following methods:

• Login into your private area My Acea Acqua in the section “Proved Payment” or you can chat with our operators:
• Book here your video call with our operators through the digital helpdesk

Contact us:

• Via e-mail at:  termoliservizioidrico@aceaspa.it
• Via Certified email at: info.aceamolise@pec.aceaspa.it
• Call the helpline 800 098 550

In order not to face supply interventions (flow restriction\flow suspension\meter removal with simultaneous termination of contract) you must pay your debt.
In case your supply is:

• Limited\suspended supply: To restore the flow you must pay all the overdue amounts owed on the utility account (which may not match the statement you received).
• Supply disconnection due to unpaid bills: (meter removed) in order to reconnect, please settle the entire outstanding amount and apply for reconnection by submitting all the required documents for reactivation
  (see section reconnection)