Acea Ato 2 Contacts

Phone Numbers

To report faults call:

800 130 335

Toll-free number available 24/7 - Landline and mobile phones free of charge.
You will be asked to provide the postal code of the area in which you are reporting the fault.

To report a lack of water or low pressure in a building, we invite you to also communicate the user code or serial number of the meter, in order to correctly identify the user affected by the disruption. To report a sewage failure, in municipalities with independent management of the service, please see the contacts list (only Italian version).

For commercial water and sewage services, please call:

800 130 331

Toll-free number available from Monday to Friday 08:00 - 19:00 CET, Saturday 08:00 - 13:00 CET (excluding public holidays). Landline and mobile phones free of charge.

Plant utilities Contacts: 

 800 001 952

The channel for the commercial requests on land urbanisation.

The service is aimed at companies, consortia and institutions involved in the implementation of major new works.

Only helpline available, Monday to Friday from 8 a.m. to 7 p.m., and Saturday from 8 a.m to 1 p.m.; or you can send a certified email to: 

For international calls, please call the toll-free number

0039 06 51833026

Digital services

My Acea Acqua 

MyAcea Acqua is the reserved online area that allows to manage independently your 24-hour supply.
Download MyAcea Acqua App:

Digital help desk

Acea Ato 2’s digital help desk is the new service enabling the customers to manage their requests remotely through a videocall system with our operators.
The service is available by appointment only from Monday to Friday 9:00 - 17:00 CET, Saturday from 9:00 to 12:30 CET.

Web form

To be contacted free of charge by an operator, fill in the web form "Acea Ato 2 ti richiama" with your data. We will call you back the day after your request, Saturday, Sunday and holidays excluded.

Physical help desk

Roma, Piazzale Ostiense 2 - Piramide open to the public from Monday to Friday 8:30 a.m. to 04:00 p.m. 
Piazzale dei Partigiani 40, (Waidy Point)
open to the pubblic saturday from 08:30 a.m. to 12:30 p.m. 

For access, it is necessary to book an appointment by calling the commercial toll-free number 800 130 331.

Please note that it is only possible to access the help desk located in Rome  with confirmation of the reservation and the necessary documentation for the requested service.

To find out the necessary documents to manage your request, see the Help and Support section.

Waidy Point

Consumer information desk Energy and Environment - Arera


In accordance with the provisions of Legislative Decree 24/202, the company has adopted a system for receiving and handling reports regarding violations of its Code of Ethics and internal and external regulations. For further information regarding the scope of the application, reporting requirements, transmission channels and methods, personal data processing methods and measures to safeguard the reporter, it is recommended to consult the designated page.

Are you a customer of one of the other water companies in our Group?

You can find the contact details in the dedicated sections on their respective websites.

Acque     Acquedotto del Flora    Geal    Gori    Publiacqua    Servizio Idrico Integrato    Umbra Acque


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