Acea Ato 2 Contacts

Telephone Numbers

To report a water and sewer fault:

800 130 335

Toll-free number available 24/7 - Free from your landline and mobile phone
You will have to give the Post Code for the area where you are reporting a fault.

To report a sewer failure in the municipalities with autonomous management of the service, see the contacts list (only Italian version).

For commercial services:

800 130 331

Toll-free number available from Monday to Friday from 8:00 a.m. to 7:00 p.m., Saturday from 8:00 a.m. to 1:00 p.m.
(except bank holidays)
Free from your landline and mobile phone.

0039 06 45 698 226

Landline for calls from abroad.

Branches

The physical branches of Acea Ato 2 are currently closed to the public, with the exception of the Rome branch and the Waidy Points of Tivoli and Frascati.
 

  • The Rome branch, 2 Piazzale Ostiense is only accessible subject to booking from Monday to Friday from 08:00 a.m. to 03:30 p.m.
     

To allow access to the branch, in compliance with Covid19 safety regulations, you can book an appointment (free of charge) via the Ufirst app and choose the date and time that suit you best directly from your smartphone.

Click here to download the app from Google Play
Click here to download the app from the App Store

Only customers who have booked an appointment via the app will have access to the service when they show their booking confirmation and have the documents required for the service requested. To check which documents you need based on the service you require, please refer to the Help and Support section.

Customer accessing the branch in Rome will have their body temperature taken and will be required to wear a face mask.

Customer are riminded that they can manage their water supply contract via the MyAcea digital platform directly from home, 24 hours a day, or contact the commercial toll-free number 800 130 331.
 

  • At the office in Tivoli, piazza Giacomo Matteotti 12, and Frascati, via delle Fratte 12, customer services are provided at one of the Waidy Points available on the premises. To book an appointment and access the premises of either branches, customers must call the commercial toll-free number 800 130 331.
     

Upon arrival, customers will have their body temperature taken and will be required to wear a face mask.

Are you a customer of one of the other water companies in our Group?

You can find the contact details in the dedicated sections on their respective websites.

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