Acea turns the spotlight on the Rome Film Festival 2023
On this page, you will find the contact of the water company Acea Ato 2, located in Rome and province, for fault reports, commercial purposes and assistance.
To report a water or sewage failure, please call:
Toll-free number available 24/7 - Landline and mobile phones free of charge.
You will be asked to provide the postal code of the area in which you are reporting the fault.
To report a lack of water or low pressure in a building, we invite you to also communicate the user code or serial number of the meter, in order to correctly identify the user affected by the disruption. To report a sewage failure, in municipalities with independent management of the service, please see the contacts list (only Italian version).
For commercial water and sewage services, please call:
Toll-free number available from Monday to Friday 08:00 - 19:00 CET, Saturday 08:00 - 13:00 CET (excluding public holidays)
Landline and mobile phones free of charge.
For international calls, please call the toll-free number:
MyAcea Acqua is the reserved online area that allows to manage independently your 24-hour supply.
APP
Download MyAcea Acqua App available on Apple Store or Google Play.
For more information and technical support, the live-chat service with our operators is available from Monday to Friday 8:00 – 17:00 CET (public holidays excluded).
Acea Ato 2’s digital help desk is the new service enabling the customers to manage their requests remotely through a videocall system with our operators.
The service is available by appointment only from Monday to Friday 9:00 - 17:00 CET, Saturday from 9:00 to 12:30 CET.
To access the help desk located in Rome, P.zle Ostiense 2, or at one of the Waidy Points in the territory, it is necessary to book an appointment by calling the commercial toll-free number 800 130 331.
Please note that it is only possible to access the help desk located in Rome and the Waidy points with confirmation of the reservation and the necessary documentation for the requested service.
To find out the necessary documents to manage your request, see the Help and Support section.
From Monday to Friday from 8:00 a.m. to 03:30 p.m.
Thursday from 9:00 a.m. to 1:00 p.m.
Waidy Point c/o municipal offices, Piazza della Repubblica 39 – Allumiere
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the pubblic on:
Tuesday - from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Friday from 9:00 a.m. to 12:30 a.m.
Waidy Point c/o municipal offices, Piazzale Sandro Pertini Snc - Castel Gandolfo
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Wednesday - from 9:00 a.m. to 12:30 a.m.
Waidy Point c/o municipal offices, Piazza Vittorio Veneto 16 – Castelnuovo di Porto
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Wednesday from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Friday from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Thursday from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment which can be booked by calling the commercial toll-free number 800 130 331.
Wednesday from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment which can be booked by calling the commercial toll-free number 800 130 331.
Tuesday from 9:00 a.m. to 1:00 p.m.
Waidy Point c/o municipal offices, Piazza Giovan Battista Grassi, 2-3 – Fiumicino.
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331.
Saturday from 08:30 to 12:30 (excluding holidays)
Access is allowed only by appointment that you can book by calling the toll free commercial number 800 130 331
Open to the public on:
Wednesday from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment which can be booked by calling the commercial toll-free number 800 130 331.
Monday from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment which can be booked by calling the commercial toll-free number 800 130 331.
Open to the public on:
Monday from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment which can be booked by calling the commercial toll-free number 800 130 331
Wednesday from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment which can be booked by calling the commercial toll-free number 800 130 331.
Open to the public on:
Tuesday from 9:00 a.m. to 1:00 p.m.
Waidy Point c/o municipal offices, Piazza Ungheria 10 Torvaianica – Pomezia
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Tuesday from 9:00 a.m. to 11:30 a.m.
Waidy Point c/o municipal offices, Piazza IV Novembre 1 - Rignano Flaminio.
Access is allowed only by appointment which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Friday from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Thursday from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Monday from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Thursday, from 8:00 a.m. to 3:30 p.m. (excluding public holidays).
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331.
Call 800 166 654 or visit www.sportelloperilconsumatore.it
In accordance with the provisions of Legislative Decree 24/202, the company has adopted a system for receiving and handling reports regarding violations of its Code of Ethics and internal and external regulations. For further information regarding the scope of the application, reporting requirements, transmission channels and methods, personal data processing methods and measures to safeguard the reporter, it is recommended to consult the designated page.
You can find the contact details in the dedicated sections on their respective websites.
Acque Acquedotto del Flora Geal Gori Publiacqua Servizio Idrico Integrato Umbra Acque
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