Acea Ato 2 Contacts

Telephone Numbers

To report a water and sewer fault:

800 130 335

Toll-free number available 24/7 - Free from your landline and mobile phone
You will have to give the Post Code for the area where you are reporting a fault.

To report a sewer failure in the municipalities with autonomous management of the service, see the contacts list (only Italian version).

For commercial services:

800 130 331

Toll-free number available from Monday to Friday from 8:00 a.m. to 7:00 p.m., Saturday from 8:00 a.m. to 1:00 p.m.
(except bank holidays)
Free from your landline and mobile phone.

0039 06 45 698 226

Landline for calls from abroad.


Consult the list of branches. 

Please be informed that, in accordance with the Covid-19 containment measures, the help desk in Piazzale Ostiense 2 will reopen to customers from Tuesday, March 30, by appointment only. Opening hours: Monday to Friday from 8am to 3:30pm. For easy access to the help desk, in compliance with the Covid-19 safety regulations, you can book (free of charge) via the ufirst app and choose the date and time of your appointment directly from your smartphone.

Click here to download the app from Google Play
Click here to download the app from the App Store

Only customers who have booked via the app will be allowed to go to the help desk, and will only be served if they have the booking confirmation and documentation required for the requested service. To check which documents you need to provide with your request, please refer to the Help and support section.
Body temperature must be measured before going to the help desk and it is compulsory to wear a face mask.

Our users can manage their water supply contract via the MyAcea digital platform directly from home, 24 hours a day, or by contacting us by phone. 

Are you a customer of one of the other water companies in our Group?

You can find the contact details in the dedicated sections on their respective websites.

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