Acea for World Energy Saving Day
On this page, you will find the contact of the water company Acea Ato 2, located in Rome and province, for fault reports, commercial purposes and assistance.
To report faults call:
Toll-free number available 24/7 - Landline and mobile phones free of charge.
You will be asked to provide the postal code of the area in which you are reporting the fault.
To report a lack of water or low pressure in a building, we invite you to also communicate the user code or serial number of the meter, in order to correctly identify the user affected by the disruption. To report a sewage failure, in municipalities with independent management of the service, please see the contacts list (only Italian version).
For commercial water and sewage services, please call:
Toll-free number available from Monday to Friday 08:00 - 19:00 CET, Saturday 08:00 - 13:00 CET (excluding public holidays). Landline and mobile phones free of charge.
The channel for the commercial requests on land urbanisation.
The service is aimed at companies, consortia and institutions involved in the implementation of major new works.
Only helpline available, Monday to Friday from 8 a.m. to 7 p.m., and Saturday from 8 a.m to 1 p.m.; or you can send a certified email to:
For international calls, please call the toll-free number:
MyAcea Acqua is the reserved online area that allows to manage independently your 24-hour supply.
Download MyAcea Acqua App:
Acea Ato 2’s digital help desk is the new service enabling the customers to manage their requests remotely through a videocall system with our operators.
The service is available by appointment only from Monday to Friday 9:00 - 17:00 CET, Saturday from 9:00 to 12:30 CET.
To be contacted free of charge by an operator, fill in the web form "Acea Ato 2 ti richiama" with your data. We will call you back the day after your request, Saturday, Sunday and holidays excluded.
Roma, Viale delle Cave Ardeatine 38 - open to the public from Monday to Friday 8:30 a.m. to 04:00 p.m.
Viale delle Cave Ardeatine, 38 , (Waidy Point) open to the pubblic saturday from 08:30 a.m. to 12:30 p.m.
For access, it is necessary to book an appointment by calling the commercial toll-free number 800 130 331.
Please note that it is only possible to access the help desk located in Rome with confirmation of the reservation and the necessary documentation for the requested service.
To find out the necessary documents to manage your request, see the Help and Support section.
Open to public:
Thursday from 9:00 a.m. to 1:00 p.m.
Waidy Point c/o municipal offices, Piazza della Repubblica 39 – Allumiere
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the pubblic on:
The second and fourth Tuesday of the month- from 8:00 a.m. to 3:30 p.m.
Waidy Point - Via Domenico Pedacchiola 2
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Friday from 9:00 a.m. to 12:30 p.m.
Waidy Point c/o municipal offices, Piazzale Sandro Pertini Snc - Castel Gandolfo
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Wednesday - from 9:00 a.m. to 12:30 a.m.
Waidy Point c/o municipal offices, Piazza Vittorio Veneto 16 – Castelnuovo di Porto
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
First and third Wednesday of the month from 8:00 a.m. to 3:30 p.m.
Waidy Point - Via Delle Mura Castellane 16
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Tuesday, Thursday and Friday from 8:00 AM to 3:30 PM (last appointment at 3:00 PM).
Waidy Point - Via Barbaranelli n. 10
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Second and fourth Thursday of the month Thursday from 8:00 a.m. to 3:30 p.m.
Waidy Point - Via G. Di Vittorio, 24-32
Access is allowed only by appointment which can be booked by calling the commercial toll-free number 800 130 331.
First and third Friday of the month Wednesday from 8:00 a.m. to 3:30 p.m.
Waidy Point - Via Palmiro Togliatti 33 a
Access is allowed only by appointment which can be booked by calling the commercial toll-free number 800 130 331.
Tuesday from 9:00 a.m. to 1:00 p.m.
Waidy Point c/o municipal offices, Piazza Giovan Battista Grassi, 2-3 – Fiumicino.
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331.
Saturday from 08:30 to 12:30
Waidy Point - Viale America, 42 - Località Le rughe
Access is allowed only by appointment that you can book by calling the toll free commercial number 800 130 331
Open to the public on:
Wednesday from 8:00 a.m. to 3:30 p.m.
Waidy Point - Via delle Fratte, 12-14
Access is allowed only by appointment which can be booked by calling the commercial toll-free number 800 130 331.
Monday from 8:00 a.m. to 3:30 p.m.
Waidy Point - Via Longarina, 1 - c/o Centro Commerciale la Triade
Access is allowed only by appointment which can be booked by calling the commercial toll-free number 800 130 331.
Open to the public on:
Second and fourth Monday of the month from 8:00 a.m. to 3:30 p.m.
Waidy Point - via Adige 43D
Access is allowed only by appointment which can be booked by calling the commercial toll-free number 800 130 331
Wednesday from 8:00 a.m. to 3:30 p.m.
Waidy Point - Via Pedemontana, 131
Access is allowed only by appointment which can be booked by calling the commercial toll-free number 800 130 331.
Open to the public on:
Tuesday from 9:00 a.m. to 1:00 p.m.
Waidy Point c/o municipal offices, Piazza Ungheria 10 Torvaianica – Pomezia
Thursday from 10:00 a.m. to 13:00 p.m.
Waidy Point c o ufficio Tributi in Selva dei Pini, Via Pontina vecchia 45
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Tuesday from 9:00 a.m. to 11:30 a.m.
Waidy Point c/o municipal offices, Piazza IV Novembre 1 - Rignano Flaminio.
Access is allowed only by appointment which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
saturday from 08:30 a.m. to 12:30 p.m.
Waidy Point - Comune di Roma, Viale delle Cave Ardeatine, 38 – 00154 Roma.
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331.
Open to the public on:
First and third Thursday of the month from 8:00 a.m. to 3:30 p.m.
Waidy Point - Via Sublacense, Km 13.700
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Monday from 8:00 a.m. to 3:30 p.m.
Waidy Point - Piazza Giacomo Matteotti 12
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Second and fourth Friday of the month Friday from 8:00 a.m. to 3:30 p.m.
Waidy Point - Tolfa, Via dell'Industria, snc
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Thursday, from 8:00 a.m. to 3:30 p.m. (excluding public holidays).
Waidy Point - Via Artemisia Mammuccari, 20
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331.
Call 800 166 654 or visit www.sportelloperilconsumatore.it
In accordance with the provisions of Legislative Decree 24/202, the company has adopted a system for receiving and handling reports regarding violations of its Code of Ethics and internal and external regulations. For further information regarding the scope of the application, reporting requirements, transmission channels and methods, personal data processing methods and measures to safeguard the reporter, it is recommended to consult the designated page.
You can find the contact details in the dedicated sections on their respective websites.
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