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On this page, you will find the contact of the water company Acea Ato 2, located in Rome and province, for fault reports, commercial purposes and assistance.
To report a water or sewage failure, please call:
Toll-free number available 24/7 - Landline and mobile phones free of charge.
You will be asked to provide the postal code of the area in which you are reporting the fault.
To report a lack of water or low pressure in a building, we invite you to also communicate the user code or serial number of the meter, in order to correctly identify the user affected by the disruption. To report a sewage failure, in municipalities with independent management of the service, please see the contacts list (only Italian version).
For commercial water and sewage services, please call:
Toll-free number available from Monday to Friday 08:00 - 19:00 CET, Saturday 08:00 - 13:00 CET (excluding public holidays)
Landline and mobile phones free of charge.
For international calls, please call the toll-free number:
MyAcea Acqua is the reserved online area that allows to manage independently your 24-hour supply.
APP
Download MyAcea Acqua App available on Apple Store or Google Play.
For more information and technical support, the live-chat service with our operators is available from Monday to Friday 8:00 – 17:00 CET (public holidays excluded).
Acea Ato 2’s digital help desk is the new service enabling the customers to manage their requests remotely through a videocall system with our operators.
The service is available by appointment only from Monday to Friday 9:00 - 17:00 CET, Saturday from 9:00 to 12:30 CET.
Acea Ato 2’s physical help desks are currently closed to the public, except for Help Desk in Rome and Waidy Points in Allumiere, Bracciano, Castel Gandolfo, Castelnuovo di Porto, Cerveteri, Civitavecchia, Colleferro, Fiano Romano, Fiumicino, Formello, Frascati, Guidonia, Monterotondo, Palestrina, Pomezia, Rignano Flaminio, Subiaco, Tivoli, Tolfa e Velletri.
The help desk located in Rome at Piazzale Ostiense no.2 is open exclusively by reservation, from Monday to Friday from 8:00 to 15:30.
To book an appointment, for free and on your own, log in MyAcea Acqua customers’ area and fill in the dedicated form, choosing the day and time available, and specifying the type of request.
Otherwise, you can book an appointment by calling the toll-free number 800 130 335.
Only customers providing a booking confirmation, and the necessary documentation for the required service, will have access to the help desk. You don’t need to print any confirmation email: just show it to the staff at the entrance.
To find out the necessary documents to manage your request, see the Help and Support section.
Access to Help Desk in Rome is allowed only with a facemask and after measurement of body temperature.
From Monday to Friday from 8:00 a.m. to 03:30 p.m.
From Monday to Thursday from 8:15 a.m. to 1:15 p.m
Temporarily closed
Thursday from 9:00 a.m. to 1:00 p.m.
Waidy Point c/o municipal offices, Piazza della Repubblica 39 – Allumiere
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the pubblic on:
Tuesday - from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Friday from 9:00 a.m. to 12:30 a.m.
Waidy Point c/o municipal offices, Piazzale Sandro Pertini Snc - Castel Gandolfo
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Wednesday - from 9:00 a.m. to 12:30 a.m.
Waidy Point c/o municipal offices, Piazza Vittorio Veneto 16 – Castelnuovo di Porto
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Wednesday from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Friday from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Thursday from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment which can be booked by calling the commercial toll-free number 800 130 331.
Wednesday from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment which can be booked by calling the commercial toll-free number 800 130 331.
Tuesday from 9:00 a.m. to 1:00 p.m.
Waidy Point c/o municipal offices, Piazza Giovan Battista Grassi, 2-3 – Fiumicino.
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331.
Saturday from 08:30 to 12:30 (excluding holidays)
Access is allowed only by appointment that you can book by calling the toll free commercial number 800 130 331
Open to the public on:
Wednesday from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment which can be booked by calling the commercial toll-free number 800 130 331.
Monday from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment which can be booked by calling the commercial toll-free number 800 130 331.
Open to the public on:
Monday from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment which can be booked by calling the commercial toll-free number 800 130 331
Wednesday from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment which can be booked by calling the commercial toll-free number 800 130 331.
Open to the public on:
Tuesday from 9:00 a.m. to 1:00 p.m.
Waidy Point c/o municipal offices, Piazza Ungheria 10 Torvaianica – Pomezia
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Tuesday from 9:00 a.m. to 11:30 a.m.
Waidy Point c/o municipal offices, Piazza IV Novembre 1 - Rignano Flaminio.
Access is allowed only by appointment which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Friday from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Thursday from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Monday from 8:00 a.m. to 3:30 p.m.
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331
Open to the public on:
Thursday, from 8:00 a.m. to 3:30 p.m. (excluding public holidays).
Access is allowed only by appointment, which can be booked by calling the commercial toll-free number 800 130 331.
Call 800 166 654 or visit www.sportelloperilconsumatore.it
You can find the contact details in the dedicated sections on their respective websites.
Acque Acquedotto del Flora Geal Gori Publiacqua Servizio Idrico Integrato Umbra Acque
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