Acea Ato 2 Contacts

Phone Numbers

To report a water or sewage failure, please call:

800 130 335

Toll-free number available 24/7 - Landline and mobile phones free of charge.
You will be asked to provide the postal code of the area in which you are reporting the fault.

To report a lack of water or low pressure in a building, we invite you to also communicate the user code or serial number of the meter, in order to correctly identify the user affected by the disruption. To report a sewage failure, in municipalities with independent management of the service, please see the contacts list (only Italian version).

For commercial water and sewage services, please call:

800 130 331

Toll-free number available from Monday to Friday 08:00 - 19:00 CET, Saturday 08:00 - 13:00 CET (excluding public holidays)

Landline and mobile phones free of charge.

For international calls, please call the toll-free number:

0039 06 51833026

MyAcea Acqua Customer area

MyAcea Acqua is the reserved online area that allows to manage independently your 24-hour supply.

Download MyAcea Acqua App available on Apple Store or Google Play.

For more information and technical support, the live-chat service with our operators is available from Monday to Friday 8:00 – 17:00 CET (public holidays excluded).

See the list of help desks and contact points

Acea Ato 2’s digital help desk is the new service enabling the customers to manage their requests remotely through a videocall system with our operators.
The service is available by appointment only from Monday to Friday 9:00 - 17:00 CET, Saturday from 9:00 to 12:30 CET.

Physical help desk

Acea Ato 2’s physical help desks are currently closed to the public, except for Help Desk in Rome and Waidy Points in Allumiere, Bracciano, Castel Gandolfo, Castelnuovo di Porto, Cerveteri, Civitavecchia, Colleferro,  Fiano Romano, Fiumicino, Formello,  Frascati, Guidonia, Monterotondo, Palestrina, Pomezia, Rignano Flaminio, Subiaco, Tivoli,  Tolfa e Velletri.

The help desk located in Rome at Piazzale Ostiense no.2 is open exclusively by reservation, from Monday to Friday from 8:00 to 15:30.

To book an appointment, for free and on your own, log in MyAcea Acqua customers’ area and fill in the dedicated form, choosing the day and time available, and specifying the type of request.

Otherwise, you can book an appointment by calling the toll-free number 800 130 335.

Only customers providing a booking confirmation, and the necessary documentation for the required service, will have access to the help desk. You don’t need to print any confirmation email: just show it to the staff at the entrance.

To find out the necessary documents to manage your request, see the Help and Support section.

Access to Help Desk in Rome is allowed only with a facemask and after measurement of body temperature.

Consumer information desk Energy and Environment - Arera

Are you a customer of one of the other water companies in our Group?

You can find the contact details in the dedicated sections on their respective websites.

Acque     Acquedotto del Flora    Geal    Gori    Publiacqua    Servizio Idrico Integrato    Umbra Acque


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