Acea Ato 2 Contacts

Telephone Numbers

To report a water and sewer fault:

800 130 335

Toll-free number available 24/7 - Free from your landline and mobile phone
You will have to give the Post Code for the area where you are reporting a fault.

To report a sewer failure in the municipalities with autonomous management of the service, see the contacts list (only Italian version).

For commercial services:

800 130 331

Toll-free number available from Monday to Friday from 8:00 a.m. to 7:00 p.m., Saturday from 8:00 a.m. to 1:00 p.m.
(except bank holidays)
Free from your landline and mobile phone.

For international calls:

0039 06 51833026

MyAcea Customer Area

MyAcea is the online reserved area that allows you to manage independently your 24-hour supply.

Download MyAcea App available on Apple Store or Google Play.

For more information and technical support, the live-chat service with our operators is available from Monday to Friday 8:00 – 17:00 CET (public holidays excluded).

Physical help desk

In order to prevent contagion and limit the risk of Coronavirus diffusion, the help desk located in Rome at Piazzale Ostiense no.2 is open exclusively to clients with reservation, from Monday to Friday 8:00 - 15:30 CET.

A free booking service has been implemented to allow you to book date and time of your appointment directly from your smartphone, using the Ufirst app.

Click here to download the app from Google Play
Click here to download the app from App Store

Only customers booking via app and showing a reservation and the necessary documentation for the required service, will have access to the help desk. To find out the documents required to manage your request, see the Help and support section. Access to physical help desk is allowed only to people wearing a mask, after measurement of body temperature.

Reception points in the territory

See the list of Waidy Points open in the territory which offer customer assistance by videocall with our digital help desk operators.

To make an appointment with one of the Waidy Points in the territory, please call the toll-free number 800 130 331.

Access is allowed only with a mask, after measuring body temperature.

Please note that all sales offices in the list are currently closed to the public, except where the presence of a Waidy Point is specified.

Are you a customer of one of the other water companies in our Group?

You can find the contact details in the dedicated sections on their respective websites.

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