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A commercial complaint regards:
A technical complaint regards service quality:
Interruption in water supply - water quality - disruption to sewers and sewage treatment plants – Services: Excessive/low supply pressure - work not carried out according to best practice.
The written request involves:
How to file a complaint and/or send a written request for information
To send a complaint about your water supply to Gesesa, complete the appropriate form. The contact details can be found on the form itself.
Download (Only italian version)
Alternatively, complete the online form you can find in the Complaint section in MyGesesa. When you have sent your form, you will be given a file identification number.
MyGesesa
How to ask for your bill to be corrected
You can request Gesesa to correct your bill in the following cases:
- Incorrect reading/self-reading,
- Faulty meter / meter check,
- Incorrect assessed / estimated consumption,
- Miscellaneous charges,
- Incorrect or inappropriate meter serial number,
- Utility ceased to exist,
- Limitation,
- Duplicated Utility,
- Tariffs,
- Instalments,
- Deposits.
To request a correction, complete the appropriate form. The contact details can be found on the form itself.
Download (only italian version)
Alternatively, complete the online form you can find in the Bill correction section in MyGesesa. When you have sent your form, you will be given a file identification number.
MyGesesa
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