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What you need to have to hand

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  • a document proving your identity and tax code
  • the utility number
  • the address to which the final bill should be sent
  • updated self-reading of the meter

 

Cancellation of the contract results in suspension of the supply and removal of the meter. The final invoice, delivered to the address supplied, shall calculate the balance of consumption and the return of the SII prices by way of deposit and/or advance on consumption, paid with the first bill.

  • the document and tax code of the director/legal representative
  • the utility number
  • the address to which the final bill should be sent
  • updated self-reading of the meter

 

Cancellation of the contract results in suspension of the supply and removal of the meter. The final invoice, delivered to the address supplied, shall calculate the balance of consumption and the return of the SII prices by way of deposit and/or advance on consumption, paid with the first bill.

  • the document and tax code of the administrator
  • the utility number
  • the address to which the final bill should be sent
  • updated self-reading of the meter

 

Cancellation of the contract results in suspension of the supply and removal of the meter. The final invoice, delivered to the address supplied, shall calculate the balance of consumption and the return of the SII prices by way of deposit and/or advance on consumption, paid with the first bill.

How to request cancellation

  • Acess MyAcea and go to the Contracts section. Click on my contracts and fill in the cancellation page. 
  • Contact us on your company’s commercial freephone number. 
  • Make the request directly at a commercial branch.

Other ways by which to request cancellation 

Acea ATO 2 (Rome and province)
Acea ATO 5 (Frosinone and province)
Gesesa (Benevento and province)
Crea Gestioni (Campagnano di Roma - Lazio, and Termoli - Molise)

You can send the request by:

  • downloading  the form (only italian version), filling it in and sending it as instructed on the form;

  • contacting the commercial service freephone number 800130331

To send the request, the form must have been downloaded (only italian version) and filled in completely.

The documentation can be sent as follows:

- e-mail commerciale@aceaato5.it

- commercial branches

- ordinary post to:

ACEA ATO 5 SPA

VIALE ROMA SNC

03100 FROSINONE

To send the request, download the form (only italian version), fill it in and e-mail it to commerciale@gesesa.it or commerciale@gesesa.postecert.it, attaching a copy of a valid form of ID, your tax code and payment of the last bill.

These same documents can alternatively by faxed to 0824 320359 or handed in at the user branch.

In the event of a delegation, the form can be filled in, attaching a copy of the document identifying the representative.
In the event of the named user having died, attach a death certificate.
The utility must be up-to-date with payments.

To send the request, download the form (only italian version), fill it in and send it as instructed on the form.