Gesesa Contacts

Telephone Numbers

To report faults and emergencies:

800 511 717

Toll-free number available 24/7

Free from your landline and mobile phone.

For commercial services: 

800 250 981

From Monday to Friday from 09:00 a.m. to 5:00 p.m.
Saturday from 9:00 a.m. to 12:00 p.m.

Free from your landline and mobile phone.


Please be advised that in compliance with the new Ministerial Decree of 2 March 2021 on Covid-19 health emergency measures, from Monday 8 March offices will remain closed until further notice.

Customer reception area in Zona Industriale Pezzapiana - Benevento
Morning: Monday - Friday from 8:00 a.m. to 1:00 p.m. - Saturday from 9:00 a.m. to 1:00 p.m.
Afternoon: Monday - Friday from 2:00 to 5:00 p.m

Certified e-mail

For customers, authorities and suppliers to report, send documents and complaints.

Further information and sales:
Further information and credit services (payments and arrears):
Technical support and customer service:

Are you a customer of one of the other water companies in our Group?

You can find the contact details in the dedicated sections on their respective websites.

Publiacqua     Gori     Acque Basso Valdarno    Umbra Acque  Acquedotto del Flora