Gesesa Contacts

Telephone Numbers

To report faults and emergencies:

800 511 717

Toll-free number available 24/7

Free from your landline and mobile phone.

For commercial services: 

800 250 981

From Monday to Friday from 09:00 a.m. to 5:00 p.m.
Saturday from 9:00 a.m. to 12:00 p.m.

Free from your landline and mobile phone.


Please be advised that in compliance with the new Ministerial Decree of 2 March 2021 on Covid-19 health emergency measures, from Monday 8 March offices will remain closed until further notice.

Book Me”, the new free online service that allows you to book an appointment at a help desk in Benevento and choose a day and time that suit you, is now open.

To book an appointment, simply click on this link. Select a day and time among those available in the form; you can also provide a short description of your request. Once your booking is complete, you will receive a confirmation email at the address you provided in the form.
You can access the service also via the MyGesesa app by selecting “book appointment” on the main screen.

Please be reminded that, in line with the Covid-19 safety measures, to access the help desk you must wear a face covering and your temperature will be taken.

Customer reception area in Zona Industriale Pezzapiana - Benevento
Morning: Monday - Friday from 8:00 a.m. to 1:00 p.m. - Saturday from 9:00 a.m. to 1:00 p.m.
Afternoon: Monday - Friday from 2:00 to 5:00 p.m

Certified e-mail

For customers, authorities and suppliers to report, send documents and complaints.

Further information and sales:
Further information and credit services (payments and arrears):
Technical support and customer service:

Are you a customer of one of the other water companies in our Group?

You can find the contact details in the dedicated sections on their respective websites.

Publiacqua     Gori     Acque Basso Valdarno    Umbra Acque  Acquedotto del Flora