The Waidy Point, launched for the first time in 2021, is a mobile structure equipped with a monitor, internet connection, scanner and printer, from where customers, assisted by an employee present on site, can contact operators via video call and carry out any commercial operation. The Waidy Point solution enables a more widespread dissemination throughout the territory; in fact, the requesting Municipalities, having made available a digital facilitator, can initiate agreements with Acea Ato 2 for the opening of further local hubs, in premises located within the Municipality in question, using hardware provided by the Company. During 2022, with a view to combining innovation and proximity to the customers who are less familiar with or lack access to computer tools, Acea Ato 2 helped to further reduce the “digital divide” in the area inaugurating 14 new Waidy Points, in addition to the 6 opened in 2021, to reach a total of 20 dedicated service points.