In the event of concealed losses, due to breakages in parts of the plant, which cannot be inspected downstream of the meter, you can independently repair the damage and send the request for de-penalisation, accompanied by:
The de-penalisation criteria differ between the Acea water companies: for specific details, refer to the individual Service Charter.
You can only send a request for tariff de-penalisation once in the commercial life of the utility.
Once it has assessed the requirements, the Manager will assess rectification of the bills.
If you are a customer of Rome and province, you can send a request to the water company Acea ATO 2.