- The meter reading following repair
- Photo of the meter after repair
- Repair invoice/confirmation and details of work carried out
- Photocopy of accreditation/identification document
Different Acea companies apply different depenalisation criteria: for accurate information, please refer to the applicable Service Chart.
You may send your tariff depenalisation request just once during the lifetime of a user account.
Once the request has been assessed, the Company will consider adjusting the bill.
Read the Company’s depenalisation criteria here.