Concealed losses

• The meter reading following repair
• Photo of the meter after repair
• Repair invoice/confirmation and details of work carried out
• Photocopy of accreditation/identification document
  

Cases in which you can submit a depenalisation request:

• If consumption levels at the time of the repair are three times as high as normal
• If you have not benefited from the depenalisation for the same user account in the last 3 years

Acea Ato 2 will examine customer requests. 

For all information on tariff depenalisation with regard to hidden leaks, read the User Regulation.

• The meter reading following repair
• Photo of the meter after repair
• Repair invoice/confirmation and details of work carried out
• Photocopy of accreditation/identification document

Different Acea companies apply different depenalisation criteria: for accurate information, please refer to the applicable Service Chart.
You may send your tariff depenalisation request just once during the lifetime of a user account.
Once the request has been assessed, the Company will consider adjusting the bill.

Read the Company’s depenalisation criteria here.

• Tariff contravention depenalization form
• Meter reading at the time of repair
• Repair invoice (when work is carried out by the water company)/confirmation and details of work carried out (when work is carried out by others)
• Photographic documentation showing the hidden leak
  
  

Cases in which you can submit a depenalisation request:

• If consumption levels at the time of the repair are at least twice as high as normal
   

You may only obtain the benefit once for the same user account.

If you are a customer of Rome and province, you can send a request to the water company Acea ATO 2.

Fill it in and send it as instructed there. Read here for the de-penalisation criteria of the company Acea ATO 2.

If you are a customer of Frosinone and province, you can send a request to the water company Acea ATO 5. 

 Fill it out and send it following one of these methods:

• email address commerciale@aceaato5.it;
• certified e-mail commerciale.ato5@pec.aceaspa.it;
• Commercial help desks;
• Ordinary mail to Acea Ato 5 SpA - Viale Roma snc – 03100 Frosinone.

If you are a customer of any of the other Acea Group companies, you can contact our commercial services as listed here.