Acea Ato 5 customers in social and economic difficulties can receive a discount in their water bill thanks to the Social Water Bonus.
This is a bonus provided and governed by ARERA (the Authority for the Regulation of Energy, Networks and Environment), through deliberation 227/2018/R/ IDR.
With deliberation n. 499/2019/R/COM, from 1 January 2020, the Authority has increased the amount of the Bonus applied to water bills for families in difficulty, ensuring reductions not just for water consumption but also for sewage system and water treatment services.
Who is entitled to the water bonus?
Direct and indirect domestic users of the aqueduct, sewage system and water treatment services who find
themselves in social and economic difficulty, i.e. part of families with:
Where can entitled users apply?
Self-certification applications for the Water Bonus must be submitted to the Municipality of residence or any other body designated by the Municipality (CAF).
What documents are required to apply?
In addition to filling in the form with their personal details and their water supply account ID, applicants must provide the following documents:
To download the forms required to apply and for any other information, please visit the water bonus page on the Authority’s website.