New connection

Type of request

Water connection

Drains connection

For the new connection of a water supply, you will need to ask for an estimate to be opened. The procedure involves a technical site inspection, potential preparatory works and the connection to the water network. Depending on what you need, you can request:

a new connection with activation of supply;
a new connection without activation.

To connect a building to the public sewer system, applicants must request a quote.
For Acea Ato 2 customers:
from 1 January 2020 sewer connection works may be carried out by Acea Ato 2. The cost of the connection work must be met by the applicant following the procedures set by the Supply Agreement.
Before submitting the request, applicant must view the new applicable procedures and the Technical Regulations:
• Sewer connection request procedure for domestic sewers and industrial sewers classifiable as domestic (Only Italian version)
• Sewer connection request procedure for industrial sewers not classifiable as domestic (Only Italian version)
• Technical Regulations (Only Italian version)

What you need

Water connection

Drains connection

A document showing your identity and tax code
Property deed of ownership
Land registry data
Town planning compliance data
Certificate of connection to the drains (or equivalent document)

A document showing your identity and tax code
Property deed of ownership
Land registry data
Town planning compliance data
Certificate showing the level of the drains network

For Acea Ato 2 the following documents must be attached to the request:

the Urban Construction Permit issued by the competent local authority or Municipality
plans digitally signed by an authorized technician appointed by the applicant, as indicated in the Technical Regulations
in the case of industrial sewers classifiable as domestic, Annex B to the Supply Agreement duly filled in

How to make the request

Acea ATO 2 (Rome and province)

Acea ATO 5 (Frosinone and province)

Gesesa (Benevento and province)

To submit your request for a water quote
Choose one of the following methods:

Log into MyAcea reserved section, fill in and submit the New Connection form (only for domestic water connection)
Download the form (only italian version), fill it in and send it following the instructions on the form
Go to your closest help desk or contact point, taking all the documentation with you

To submit your request for a sewer connection quote

Download the form (only italian version) and send it together with all the documentation choosing one of the following methods:

Access your reserved MyAcea area (domestic users only)
Call the freephone number 800639251
Go to your nearest branch or contact point, taking all the documentation you need with you
Send your request to the e-mail address commerciale@aceaato5.it or certified e-mail address:commerciale.ato5@pec.aceaspa.it
Send a letter to Acea ATO 5 Spa, viale Roma snc 03100 Frosinone

You can send your request in any of the following ways.

Access your reserved MyGesesa area, fill in and send the New Connection form (private connections only).
Download the form, fill it in and send it as instructed on the form.
Go to your nearest branch or contact point, taking all the documentation you need with you.