IT EN

New connection

Type of request

Water connection

Drains connection

For the new connection of a water supply, you will need to ask for an estimate to be opened. The procedure involves a technical site inspection, potential preparatory works and the connection to the water network. Depending on what you need, you can request:

a new connection with activation of supply;
a new connection without activation.

To connect a building to the public sewer system, applicants must request a quote.
For Acea Ato 2 customers:
from 1 January 2020 sewer connection works may be carried out by Acea Ato 2. The cost of the connection work must be met by the applicant following the procedures set by the Supply Agreement.
Before submitting the request, applicant must view the new applicable procedures and the Technical Regulations:
• Sewer connection request procedure for domestic sewers and industrial sewers classifiable as domestic (Only Italian version)
• Sewer connection request procedure for industrial sewers not classifiable as domestic (Only Italian version)
• Technical Regulations (Only Italian version)

What you need

Water connection

Drains connection

A document showing your identity and tax code
Property deed of ownership
Land registry data

Town planning compliance data
Certificate of connection to the drains (or equivalent document)
Active email address and telephone contact

A document showing your identity and tax code
Property deed of ownership
Land registry data
Town planning compliance data
Certificate showing the level of the drains network
Active email address and telephone contact

For Acea Ato 2 customers

For sewer connection attach to the application:

the Urban Planning Clearance issued by the Municipality or the territorially competent City Hall, alternatively, a declaration in lieu of affidavit of the urban planning data of the property to be connected, as provided for in Article 48 of Presidential Decree No. 380/2001.
design drawings digitally signed by an authorized technician delegated by the applicant as indicated in the Technical Specifications
in case of industrial discharges assimilated to domestic the Annex B of the Utility Regulations duly completed.

How to make the request

Acea Ato 2 (Rome and province)

Acea Ato 5 (Frosinone and province)

Gesesa (Benevento and province)

To submit your request for a water quote
Choose one of the following methods:

Contact the number 800 130 331
Log into MyAcea Acqua reserved section and send the request
Book a video call with one of our operators via help desk
Go to your closest help desk or contact point, taking all the documentation with you

To submit your request for a sewer connection quote

Download the form (only italian version) and send it to the following address:

Certified email: commerciale.ato2@pec.aceaspa.it

To submit your request for a water network connection estimate, choose one of the following methods:

If you are an Acea customer, log into MyAcea Acqua, fill in and submit the New-Connection form (for domestic utilities only).
If you are not an Acea customer, register on MyAcea Acqua and go to the Name Change section
Book here a video call with an operator through our digital help desk;
Download the form, fill it in and send it:
via email at the following address: commerciale@aceaato5.it
via certified email (PEC) at the following address: commerciale.ato5@pec.aceaspa.it
Call our commercial service freephone number at 800 639 251
Go to your nearest help desk or contact point, bringing all the required documentation with you. Book an appointment here.

To submit your request for a sewerage network connection estimate, choose one of the following methods:

Book here a video call with an operator through our digital help desk;
Download the form, fill it in and send it:
via email at the following address: commerciale@aceaato5.it
via certified email (PEC) at the following address: commerciale.ato5@pec.aceaspa.it
Go to your nearest help desk or contact point, bringing all the required documentation with you. Book an appointment here.

You can send your request in any of the following ways.

Access your reserved MyGesesa area, fill in and send the New Connection form (private connections only).
Download the form, fill it in and send it as instructed on the form.
Send an email to commerciale@gesesa.it or commerciale@cert.gesesa.it (form completed and signed and all required documents as per list described above).
Go to your nearest branch or contact point, taking all the documentation you need with you.