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New connection

Type of request

Water connection
Drains connection

For the new connection of a water supply, you will need to ask for an estimate to be opened. The procedure involves a technical site inspection, potential preparatory works and the connection to the water network. Depending on what you need, you can request:

  • a new connection with activation of supply;

  • a new connection without activation.

To connect the property to the public drains, you will need to ask for an estimate to be opened. The development of the part of the drains connection that falls on public subsoil is the responsibility of the manager, at the expense of the customer.

For customers of Acea ATO 2 (Rome and province), the request for a new drains connection must be submitted directly to the council.

What you need 

Water connection
Drains connection

  • A document showing your identity and tax code

  • Property deed of ownership

  • Land registry data

  • Town planning compliance data

  • Certificate of connection to the drains (or equivalent document)

  • A document showing your identity and tax code

  • Property deed of ownership

  • Land registry data

  • Town planning compliance data

  • Certificate showing the level of the drains network

How to make the request

Acea ATO 2 (Rome and province)
Acea ATO 5 (Frosinone and province)
Gesesa (Benevento and province)

You can send your request in any of the following ways.

  • Access your reserved MyAcea area, fill in and send the New Connection form (private connections only).

  • Download the form, fill it in and send it as instructed on the form.

  • Go to your nearest branch or contact point, taking all the documentation you need with you.

  • Access your reserved MyAcea area (domestic users only)

  • Call the freephone number 800639251

  • Go to your nearest branch or contact point, taking all the documentation you need with you

  • Send your request to the e-mail address commerciale@aceaato5.it or certified e-mail address:commerciale.ato5@pec.aceaspa.it

  • Send a letter to Acea ATO 5 Spa, viale Roma snc 03100 Frosinone

     

Together with your request, you will need to download, fill in and submit the form showing owner approval.