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Information about the prescription

Find out how to request the prescription of Acea Ato 5 water bills.

Two-year prescription: when it can be requested

Since 1 January 2020, the prescription period for water bills, introduced by the 2018 Budget Law (Law No. 205/17), was reduced from 5 to 2 years for domestic use, small businesses, and professional freelancers. Final users included in the categories defined by the law and ARERA dispositions No. 547/19 and No. 186/20 can object to the payment of predated amounts included in water bills due after 1 January 2020.

How to request the prescription

The two-year prescription applies to bills that expire after 1 January 2020 and is not automatic. Customers must fill in the relevant form, available on the first page of the bill, which indicates the amount to which the prescription applies and includes information on where and how to send the signed form using the available communication channels:

• Post: Viale Roma snc, 03100 Frosinone
• Certified Email (PEC): commerciale.ato5@pec.aceaspa.it
• Website: https://my.acea.it/acqua/selfcare/richieste-e-segnalazioni/reclamo

If you lose the invoice or the attached form, you can find it by accessing MyAcea Acqua Customer Area or request a duplicate by contacting one of our contact channels.

Reference Legislation

2018 Budget Law (Law No. 205/2017), as modified by the 2020 Budget Law (Law No. 160/2019) and relevant dispositions from the Authority for the Regulation of Energy, Networks and Environment (ARERA).