IT EN
logo home Go back to homepage
logo
ricerca MyAcea
  1. Home
  2. Serving people
  3. Water
  4. Help and Support
  5. Pay the bill

Pay the bill

During this health emergency, we would like to remind our customers that practical and secure digital payment methods can be accessed via PC, smartphone and tablet, 24/7.

How to pay the water bill

Credit card
Direct debit
Postepay
MyBank

Access MyAcea to pay your bill on-line with Visa and MasterCard credit cards, with no fee applied.


You can pay your bill, automatically debiting the amount from your current account, at no additional cost.

To activate the service, all you need is your tax code and IBAN and to follow this procedure:

 

  • Access MyAcea, go to the Bills and payments/Direct debit section and click on Activate now.

If you are a Gesesa customer and wish to pay via direct debit, please fill in the following application
form and send it via email to commerciale@gesesa.it.

 

 

Access MyAcea, go to the Invoices and Payments section and select the bill you wish to pay with your
Postepay card – no commission applies.

If you are a customer of Acea Ato 2 (Rome and province), Acea Ato 5 (Frosinone and province) and Gesesa (Benevento and province), you can pay the bill on-line with a MyBank transfer.

To use the service:

  • access the MyAcea Customer Area and choose the bill to be paid in MyBank mode;

  • choose your bank from the list: you will access your on-line banking with your usual credentials, without your sensitive data being shared or recorded;

  • make payment: all the information on the bill will be automatically loaded and you can confirm the transfer and complete the transaction.

Other methods of payment

Acea Ato 2
Acea Ato 5
Gesesa
Other Group companies
  • With the CBILL service accessing your internet banking or using the other channels made available by the banks adhering to the service (ATM, physical branch, etc.). Simple select the company Acea Ato 2 S.p.A., enter the 18-figure CBILL ID code given on the bill and the amount to Pay.
  • By bank transfer made out to ACEA ATO 2 specifying the utility number to which the payment refers in the cause line.
    IBAN: IT57A0200805351000104166257
    BIC/SWIFT: UNCRITMMMCS*If you have received a reminder and selected bank transfer as your method of payment, you will need to show proof of payment in the MyAcea Customer Area
  • Via bank transfer addressed to Acea Ato 2 S.p.A.*, quoting your Customer No. and the number of the bill(s) you wish to pay in the “reason for payment” field.
    *If you have received a reminder and selected bank transfer as your method of payment, you will need to show proof of payment in the MyAcea Customer Area
  • On the websites of the main payment service providers you can pay your bills following the guided procedure and entering the data you find on the paying-in slip: www.poste.it, www.lisclick.it, www.sisalpay.it
  • Third Parties Authorized by Poste Italiane: subjects authorized by Poste Italiane, such as tobacconists connected to Banca ITB and banks offering the service. For a complete list of third parties authorizedby Poste Italiane, please visit www.poste.it
  • At Lottomatica LIS PAGA and SISALPAY sales outlets presenting the payment slip with the barcode attached to the bill. The service is available for cash payment of up to € 999.99 (including commission) and for payment card transactions up to € 1,499.99 (including commission).
  • The charge applied for the service is 2 euros per slip for payments made in cash, by debit card or by MasterCard and/or Visa credit cards and 1.30 euros if using the prepaid LIS CARDs issued by CartaLIS IMEL SpA.
  • At post offices payment is only possible by means of the pre-marked slip attached to the bill. No commission charges are envisaged at the post offices of via Marmorata and via Pellegrino Matteucci (Rome).
  • At the commercial branches of Rome, piazzale Ostiense n. 2 (Piramide) and via Rutilio Namaziano n. 24 (Ostia). Payment can be made by debit card and credit card (not Postamat), with no commission charges.
    Please be informed that, in accordance with the Covid-19 containment measures, the help desk in Piazzale Ostiense 2 will reopen to customers from Monday, June 8, by appointment only. Opening hours: Monday to Friday from 8am to 3:30pm. For easy access to the help desk, in compliance with the Covid-19 safety regulations, you can book (free of charge) via the ufirst app and choose the date and time of your appointment directly from your smartphone.
    Click here to download the app from Google Play
    Click here to download the app from the App Store
    Only customers who have booked via the app will be allowed to go to the help desk, and will only be served if they have the booking confirmation and documentation required for the requested service. 

 

  • With the CBILL service accessing your internet banking or using the other channels made available by the banks adhering to the service (ATM, physical branch, etc.). Simple select the company Acea Ato 5 S.p.A., enter the 18-figure CBILL ID code given on the bill and the amount to Pay.
  • By bank transfer
    To: ACEA ATO 5
    IBAN IT 34 I 0200805351000021017877
    BIC/SWIFT: UNCRITMMMCS
    It is important to specify the service code given on the bill in the cause line, so as to ensure the correct allocation of the payment.
  • By postal money transfer
    made out to Acea ATO5 UTENZE
    IBAN: IT76A0760114800000048783989
    BIC/SWIFT: BPPIITRRXXX
    It is important to specify the service code given on the bill in the cause line, so as to ensure the correct allocation of the payment.
  • At Lottomatica and SISALPAY LIS PAGA sales outlets: to pay at  Lottomatica LIS PAGA (lottery outlets, tobacconists and bars) and SISALPAY sales outlets, you will need the slip with the barcode.
    For more information and to find your nearest sales outlet, visit:
    https://www.lottomaticaitalia.it/servizi/pagamenti/
    https://www.sisalpay.it/servizi/pagamenti/bollette/acea
  • At post offices payment is only possible by means of the pre-marked slip attached to the bill.
  • By means of the pre-marked payment slip attached to the bill
    The charge applied for the service is 2 euros per slip for payments made in cash, by debit card or by MasterCard and/or Visa credit cards and 1.30 euros if using the prepaid LIS CARDs issued by CartaLIS IMEL SpA.
  • On the website of Poste Italiane www.poste.it
    The service is available at a price and can be used by all holders of Mastercard or Visa credit cards or by holders of Banco Posta current accounts (not Postamat);
  • At the commercial branches of Frosinone, in viale Roma, snc, and Cassino, in Via Giacomo Leopardi, 32. Payment can be made by debit card and Visa and Mastercard credit cards, with no commission charges. 
    In line with the guidelines published by the Ministry of Health regarding the measures to be adopted as a consequence of the COVID-19 emergency, starting from March 16, Acea has decided to close all help desks normally accessible to the public in Frosinone and Cassino.

    •  

At post offices

payment can be made by means of the pre-marked slip attached to the bill.