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A commercial complaint regards:

  • Credit management: failure to extend payments - failure to provide instalments -  lack of/delayed advance notice and/or disconnection due to non-payment - failure to provide refund
  • Billing (which does not involve bill correction): no reading - no depenalisation (hidden leaks) - lack of/delayed delivery of bills - tariffs/instalments/deposits
  • Performance: failure to respond to complaints and/or requests to correct  bills - delays in agreed appointments - lack of and/or delayed services (connections, quotes, etc.) - service disruption in contact channels (call centres; desks) - staff conduct

A technical complaint regards service quality:
Interruption in water supply - water quality - disruption to sewers and sewage treatment plants – Services: Excessive/low supply pressure - work not carried out according to best practice.

How to send a complaint

 

How to submit a complaint

To send a complaint to Acea Ato 2 you may:

Complaints sent to Acea Ato 2 must include:

  • name and surname of the registered user
  • address to which the service is supplied
  • postal address, if different from the address to which the service is supplied
  • telephone number or email address (if available)

Alternatively, you can fill in the online form you find in the Complaints section in MyAcea. Once you have submitted your complaint you will receive an ID code for reference.
MyAcea

How to ask for your bill to be corrected

Corrections of billing errors can be requested to Acea Acqua, Roma Ato 2, in the following cases:

  • wrong reading/self-reading,
  • meter out of order/meter assessment,
  • wrong estimated reading,
  • additional charges,
  • wrong or invalid meter number,
  • user account closed,
  • expiry,
  • duplication,
  • tariffs,
  • fees,
  • deposits

To request Acea Ato 2 for the correction of a billing error, you may:

  • fill in the dedicated form and send it following the instructions therein.

Download (only italian version)

Requests sent to Acea Ato 2 must include:

  • name and surname of the registered user
  • address to which the service is supplied
  • postal address, if different from the address to which the service is supplied
  • telephone number or email address (if available)

Alternatively, you can fill in the online form you find in the Corrections section in MyAcea. Once you have submitted your request you will receive an ID code for reference.

MyAcea