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A commercial complaint regards:
A technical complaint regards service quality:
Interruption in water supply - water quality - disruption to sewers and sewage treatment plants – Services: Excessive/low supply pressure - work not carried out according to best practice.
How to send a complaint
You can fill in the online form you find in the Complaints section in MyAcea Acqua. Once you have submitted your complaint you will receive an ID code for reference.
Go to MyAcea Acqua
Alternatively to send a complaint to Acea Ato 2 you can fill the dedicated form and send it following the instructions therein.
Download the complaint form (only italian version)
How to ask for your bill to be corrected
Corrections of billing errors can be requested to Acea Acqua, Roma Ato 2, in the following cases:
You can fill in the online form you find in the Corrections section in MyAcea Acqua. Once you have submitted your request you will receive an ID code for reference.
Go to MyAcea Acqua
Alternatively to request Acea Ato 2 for the correction of a billing error, you can fill the dedicated form and send it following the instructions therein.
Download the billing adjustment form (only italian version)
We have a memorandum of understanding with Consumer Associations for the resolution of disputes. To find out more, see the section dedicated to Conciliations.
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