To send a request for a metrology (correct function) check to the water company Acea Ato 2, download the form, fill it in and send it as indicated there.
Acea Ato 2 checks the meter directly on your premises without dismantling it.
The check, arranged by appointment with the customer or his/her delegate, entails verifying that the meter is in a good state of preservation, checking that the consumption is effectively registered when the taps are on and taking a reading of the numerical display.
Regardless of the result of the check, a copy of the report will be sent to the customer.
If the check finds that the meter works correctly (negative outcome), the costs of the on-site check, in line with the Utility Regulations, will be borne by the user and charged in the first useful bill, in the measure of €47.70 + VAT.
Instead, if the meter proves not to be compliant (positive outcome), the costs of the operation and of replacing the meter will be borne by Acea Ato 2, which will reconstruct the consumptions based on the average consumptions of the last three years or, if these are not available, based on the average annual consumptions of the users characterized by the same type of use (Article 30.6 of AEEGSI Resolution 655/2015).
Requesting a meter check does not exempt the user from paying any bill that may be recalculated and refunded based on the outcome of the check, if meter malfunctions have been detected.
Pursuant to Italian Ministerial Decree 93/2017, users can submit a request to have the utility meter verified at an accredited laboratory to the Chamber of Commerce of Rome. In such a case, Acea ATO2 will provide the technical assistance required to remove the meter to be subjected to a metrological check and simultaneously install a new meter.
