IT EN

Meter check

Procedure

You can request a check in the following cases:

  • metrology check (checking its correct function,to be opened in the event of unreadable or blocked meter, unaligned meter reels);
  • pressure check;
  • incorrect serial number check;
  • recording of fire-prevention characteristics.

In the event of a metrology check (correct function to be opened in the event of unreadable or blocked meter, unaligned meter reels), the request does not exempt you from having to pay the relevant bill, which will, if necessary, be recalculated and reimbursed after the check is completed. 

How to send the request

Acea Ato 2 (Rome and province)
Gesesa (Benevento and province)

To send a request for a metrology (correct function) check to the water company Acea Ato 2, download the form, fill it in and send it as indicated there.
Acea Ato 2 checks the meter directly on your premises without dismantling it.
The check, arranged by appointment with the customer or his/her delegate, entails verifying that the meter is in a good state of preservation, checking that the consumption is effectively registered when the taps are on and taking a reading of the numerical display.
Regardless of the result of the check, a copy of the report will be sent to the customer.
If the check finds that the meter works correctly (negative outcome), the costs of the on-site check, in line with the Utility Regulations, will be borne by the user and charged in the first useful bill, in the measure of €47.70 + VAT.
Instead, if the meter proves not to be compliant (positive outcome), the costs of the operation and of replacing the meter will be borne by Acea Ato 2, which will reconstruct the consumptions based on the average consumptions of the last three years or, if these are not available, based on the average annual consumptions of the users characterized by the same type of use (Article 30.6 of AEEGSI Resolution 655/2015).
Requesting a meter check does not exempt the user from paying any bill that may be recalculated and refunded based on the outcome of the check, if meter malfunctions have been detected.
Pursuant to Italian Ministerial Decree 93/2017, users can submit a request to have the utility meter verified at an accredited laboratory to the Chamber of Commerce of Rome. In such a case, Acea ATO2 will provide the technical assistance required to remove the meter to be subjected to a metrological check and simultaneously install a new meter.

To send a request to check the pressure, incorrect serial number or fire-prevention characteristics, to the water company Acea ATO 2, download the form, fill it in and send it as indicated there.

Wrong serial number verification

To request the check of the meter serial number, please contact the toll-free number. In the event the check ascertains the incorrect attribution of the serial number, the charges for the check will be paid by Acea Ato 2, which will provide for the appropriate accounting changes and the reimbursement of any amount paid and not due by the user.If the serial number is attributed correctly, the charges for the check - equal to 47.70 EUR (VAT included) – will be paid by the end user, as provided in the table of Article E.10.1 of the User Regulations. At the moment of the initiation of the intervention, invoices shall be blocked and suspended for collection and, if necessary, recalculation is made based on the outcome of the check.

Contact the Gesesa water company: all contact details are given here.

To find out the costs of the check of meter function, consult the price list.

Municipality

  € 

MOLINARA

32,03

FOIANO

32,03

TORRECUSO

50

PAUPISI (+ S.STEFANO)

50

FOGLIANISE

50

CASTELPOTO

50

VITULANO

50

SANT'AGATA DE'GOTI

32,03

FRASSO TELESINO

33,57

CAUTANO

33,57

S. GIORGIO LA MOLARA

33,57

CASTELPAGANO

33,57

BENEVENTO

32,03

S. BARTOLOMEO IN GALDO

33,57

FORCHIA

33,57

ASI-PONTEVALENTINO

32,03

TELESE TERME

33,57

MELIZZANO

33,57

PONTE

33,57

ARPAIA

33,57

COLLE SANNITA

33,57

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