Go to the Acea Water contact us section and choose your preferred channel to contact your water company.
You can send a written request by entering MyAcea and filling in the Complaint page.
Credit management: failure to trace payments - failure to break down payment into instalments - failure/late notice and/or disconnection due to late payment - failure to obtain reimbursement.
Billing (without billing adjustments): failing to read - failure to remove penalties (concealed losses) - failure/late delivery of bills - tariffs/charges/deposits.
Services: failure to answer complaints and/or requests for bill correction - late to agreed meetings - failure to and/or late provision of services (connections, estimates, etc.) - disservices of the contract channels (call centre; branches) - staff conduct.
Quality of service: interruption to water - water quality - disservice on drains and treatment plants.
Excessive/little pressure in supply - works not carried out in a workmanlike fashion.
How to send a complaint to Acea Ato 2
To send a complaint to Acea Ato 2, you can:
Complaints to Acea Ato 2 must include the following information:
Alternatively, you can fill in the online form available in the Complaints section in MyAcea. Once you complete the complaint submission process, you will be given a reference number for your complaint.