Our commitment

Integrating sustainability into our business

Our Group serves local communities and their residents.
Our business and sustainability plans represent our Group strategic vision which focuses on balance sheet strength and is committed to managing our social and environmental impact and creating value for our stakeholders.


level of quality as regards overall toll-free number service
hours of training provided
of energy produced from renewable sources
2.1 bln
envisaged in the 2020-2024 Business Plan associated with sustainability targets

Data as at 31 December 2020

Sustainability management

Sustainability is integrated at all decisional levels, with a view to better pursuing the business’s sustainable development commitments.

Our Stakeholders

The dialogue with our stakeholders allows us to improve our business.

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Sustainability Report

Each year we publish a document packed with data, information and projects describing our commitment.

Go to online Report

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Contacts for sustainability