“We started by mapping the most complex skills, especially valuable skills, skills shared by few people or people close to retirement”. Explains Andrea Belli, Professional and Digital Skills Training Manager at Gruppo Acea. “We defined key characteristics and objectives for each one”.
A course was created, and a trade master was selected for each skill. The duration of the course depends on the content. Before starting the course, each trade master has been specifically trained and is assisted over time in defining a development plan for the role. “Because even when you have great specialist skills, it is never easy to transmit your know-how to others” adds Andrea. For the most hands-on skills, in addition to the work in class, the course includes practical sessions at the plants. “We are also working on a digital library with video tutorials created by trade masters to demonstrate the most complicated functionalities and processes. Videos are available to everyone on our e-learning platform”.