The dialogue process consists of various phases. The first major step is to identify the different types of stakeholders, i.e. all those who are directly or indirectly influenced by the company business. We have drawn up a map of our stakeholders showing the macro-categories of essential contacts: our customers, employees, suppliers, shareholders and backers, the institutions, the local community, the natural environment and the company itself.
Secondly, the analysis phase helps us assess the extent of the interaction between the stakeholders and the company in order to identify the best ways to dialogue.
Lastly, the most operational management phase enables us to identify the most suitable responses to the requests made by the stakeholders or by the company in order to continue to achieve the corporate objectives according to expectations.
A new Green Deal for Italy
Michaela Castelli, president of Acea, has signed the manifesto “Coming out of the pandemic with a green Deal for Italy”, a new initiative to relaunch the economy.
The manifesto, signed by the representatives of 110 businesses and organizations, is an ambitious project for an advanced, carbon-free and circular economy.
Sustainability Day Acea
Infrastructures and next cities: the opportunities of a crisis. Acea Sustainability Day is an event organised to share and discuss ideas and possibilities for a sustainable future, to be pursued with the participation and contribution of representatives from the world of public institutions, businesses, research and green economy experts.
Acea Group’s Stakeholder Engagement Project
July 2019 saw the launch of the Acea Group Stakeholder Engagement Project, organised by the Stakeholder Relations Unit (External Relations and Communication Division), with a view to integrating a structured stakeholder engagement as part of the corporate processes and business activities, contributing towards the achievement of targets set in the Sustainability Plan and spreading the culture of a strategic approach towards stakeholders, considering the evolutions in the reference context and the Group’s development prospects.
The Project, which is scheduled to have a duration of 15 months, reflects the following guidelines: valorisation of related existing practices; promotion of a bottom-up and top-down approach involving the Group’s companies; creation of an integrated system and enhancement of internal skills. All activities are implemented with the direct participation of the Acea Group Companies/Industrial Segments/Departments/Divisions, as part of a specific phase, via an interdepartmental and intercompany Work Group.
During the year, the activity plan provided for a status quo assessment to be carried out, by means of 24 one-to-one interviews with the ‘apical’ persons of all Group departments/divisions/industrial segments and companies and 14 meetings with their operational contact persons, in order to gather more detailed information on business projects and initiatives implemented.
Sixteen categories of stakeholder were identified and mapped, in turn divided into 105 subcategories, and the first Group Stakeholder engagement policy document guidelines were defined. Moreover, within the scope of the Work Group a first active training session on stakeholder engagement was carried out.