The dialogue process consists of various phases. The first major step is to identify the different types of stakeholders, i.e. all those who are directly or indirectly influenced by the company business. We have drawn up a map of our stakeholders showing the macro-categories of essential contacts: our customers, employees, suppliers, shareholders and backers, the institutions, the local community, the natural environment and the company itself.
Secondly, the analysis phase helps us assess the extent of the interaction between the stakeholders and the company in order to identify the best ways to dialogue.
Lastly, the most operational management phase enables us to identify the most suitable responses to the requests made by the stakeholders or by the company in order to continue to achieve the corporate objectives according to expectations.