The dialogue with our Stakeholders

Map of stakeholders of the Acea Group

The dialogue process consists of various phases. The first major step is to identify the different types of stakeholders, namely all those who are directly or indirectly influenced by the company business and who, in turn, have an impact on the company. We have drawn up a map of our stakeholders showing the macro-categories of essential contacts: our customers, employees, suppliers, shareholders and backers, the institutions, the local community, the natural environment and the company itself.

Secondly, the analysis phase helps us assess the extent of the interaction between the stakeholders and the company in order to identify the best ways to dialogue.

Lastly, the most operational management phase enables us to identify the most suitable responses to the requests made by the stakeholders or by the company in order to continue to achieve the corporate objectives according to expectations.

Graphic representation of the Acea Group relations with stakeholders

A new Green Deal for Italy

Michaela Castelli, president of Acea, has signed the manifesto “Coming out of the pandemic with a green Deal for Italy”, a new initiative to relaunch the economy.
The manifesto, signed by the representatives of 110 businesses and organizations, is an ambitious project for an advanced, carbon-free and circular economy.

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Sustainability Day Acea

Infrastructures and next cities: the opportunities of a crisis. Acea Sustainability Day is an event organised to share and discuss ideas and possibilities for a sustainable future, to be pursued with the participation and contribution of representatives from the world of public institutions, businesses, research and green economy experts.

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Acea Group’s Stakeholder Engagement Project


In the course of 2020 we went ahead with activities to implement the Acea Group Stakeholder Engagement Project, with a view to integrating a structured stakeholder engagement as part of the corporate processes and business activities and spreading the culture of a strategic approach towards stakeholders, considering the evolutions in the reference context and the Group’s development prospects.

During the months preceding the lockdown we carried out two internal engagement initiatives, with physical presence, aimed at defining operational tools (toolboxes) designed to identify and map stakeholders and to plan and implement engagement modalities. Following the epidemic emergency, we continued with the project in virtual mode, establishing the Stakeholder Engagement Guidelines and planning the tools identified during the previous phase, also drawing up the Group Stakeholder Tree. Lastly, during 2020, we carried out two pilot projects with the companies Gori and Acea Ambiente.