The dialogue with our Stakeholders

Map of stakeholders of the Acea Group

The dialogue process consists of various phases. The first major step is to identify the different types of stakeholders, namely all those who are directly or indirectly influenced by the company business and who, in turn, have an impact on the company. We have drawn up a map of our stakeholders showing the macro-categories of essential contacts: our customers, employees, suppliers, shareholders and backers, the institutions, the local community, the natural environment and the company itself.

Secondly, the analysis phase helps us assess the extent of the interaction between the stakeholders and the company in order to identify the best ways to dialogue.

Lastly, the most operational management phase enables us to identify the most suitable responses to the requests made by the stakeholders or by the company in order to continue to achieve the corporate objectives according to expectations.

In 2021 we formalised the Principles and values of Stakeholder Engagement, and the Group Stakeholder Engagement Procedure.

Graphic representation of the Acea Group relations with stakeholders

Stakeholder engagement and listening

For Acea Group, engaging, listening and communicating with stakeholders in a constructive way is a core element when aiming for a sustainable success. 

In fact, the Group considers its stakeholders not only as key subjects - who make the achievement of business goals possible, - but also, and foremost, as main direct or indirect recipients of the value created through its own activities.

Acea’s inclusive and proactive approach towards all stakeholders, in a perspective of continuity and meeting of interests, is proved by its daily commitment to safeguarding and managing natural resources. For over 100 years, Acea has also given its contribution to create sustainable and resilient communities, fostering their spirit of innovation, providing essential services to improve people’s life and protect the environment, with a look at the future for new generations.

Acea Group believes in the active engagement of its stakeholders, developing strong and long-lasting relationships, based on integrity, transparency and respect for the rules.

In order to guarantee a homogeneous approach in the relations with stakeholders, the Group has adopted the Principles and values of Stakeholder Engagement, expression of a strategic attitude which stands at the basis of an extensive and consistent integration of stakeholder engagement in the management of its own activities.

Principles and values of Stakeholder Engagement

A new Green Deal for Italy

Michaela Castelli, president of Acea, has signed the manifesto “Coming out of the pandemic with a green Deal for Italy”, a new initiative to relaunch the economy.
The manifesto, signed by the representatives of 110 businesses and organizations, is an ambitious project for an advanced, carbon-free and circular economy.

Find out more

Sustainability Day Acea

Infrastructures and next cities: the opportunities of a crisis. Acea Sustainability Day is an event organised to share and discuss ideas and possibilities for a sustainable future, to be pursued with the participation and contribution of representatives from the world of public institutions, businesses, research and green economy experts.


Discover the latest news and initiatives of the Acea Group