About 6.5 TWh of electricity sold makes us one of the main operators on the Italian electricity market for the segment of small and medium enterprises and families. Our ambition is to consolidate the Group's position, especially in view of the complete liberalisation of the market. In order to pursue this objective, we aim to enhance the quality of services offered and customer experience at all client contact points.

electricity customers
gas customers
of electricity sold

Data as at 31 December 2019

Our objectives for development

  • Greater commercial focus on digital channels and cross-selling in view of the liberalisation of the electricity market, scheduled to take place in 2020, which will be an opportunity to consolidate our position in the sector
  • Optimisation of our operational processes
  • Development of smart services to generate added value, for example via smart meters, insurance and thermal systems

Our main businesses

  • Acea Energia manages the sale of electricity and gas on the free market and on the Protected service
  • Acea8cento manages customer care, and more specifically, the remote contact channels for Acea Group operating companies

 Take a look at our entire organisation