Territorial safety means protecting life. We manage essential personal services (water, light and power) and for this reason we see safety as one of the most important pillars, as well as a transversal element, of our corporate and sustainability strategies. In pursuing this objective, we work hand-in-hand with institutions, authorities and academic organisations: indeed, it is based on a shared effort that the best results are achieved during every phase of the offering of services, from investments to technological innovations and the management of emergency situations.

Protection of drinking water sources

As foremost water services operator in terms of the number of customers served in Italy, we have a huge responsibility to ensure the protection of our drinking water sources and, at the same time, the safety of our users, and we do this in close collaboration with the local authorities.

Acea Ato 2 has set up a multi-disciplinary working group, comprising Acea staff and representatives of local and national Authorities and Institutions, whose purpose is to implement Water Safety Plans for the prevention and mitigation of water risks by assessing the hazardous events throughout the water supply chain. In this context, in 2018 the working group published the results of detailed risk analysis pertainig to the main nodes and interconnections of the water system in the area in which our company operates.

During the year, Acea Ato 2, again in tandem with the authorities, also implemented various projects of public utility, including: 

  • the creation of prototypes and technologies capable of guaranteeing water resources for urban or rural use in case of a “water crisis” by reutilising poor quality water (circular economy)
  • the efficiency enhancement and active control of the water systems from a smart grid perspective
  • the improved resilience and protection of the water infrastructures in case of climate changes

A major project currently taking shape is designed to realise the new top section of the Peschiera Aqueduct, an essential infrastructure for securing the water supply to Rome and the surrounding province.
 

Water quality

We pay close attention to the analytical checks performed on the quality of the drinking water supplied, which play a fundamental role in determining the effects deriving therefrom on people’s health. In the Lazio area alone, in 2018 we performed approximately 480,000 analytical tests on the drinking water distributed and over 1,320,000 in all the areas served by the Group. The main results concerning the quality of the water managed by  Acea Ato 2, Acea Ato 5, Gesesa are available online in the dedicated sections.

Safety, and prevention, and the management of emergencies and critical situations

We place our resources at the service of the territory, both by sharing the specialist and technical skills of our people with the local organisations and institutions and by guaranteeing our full support to the competent public health, civil protection and public safety Authorities.

We have set up operational procedures and tools for ensuring the maximum level of safety and continuity of the services managed in case of critical events (for example, unavailability of the central systems, breakdowns, adverse weather conditions, peaks in demand and network overloads etc.). Every operational company in the Group has adopted Plans for managing emergencies and intervention procedures and, through the control centres, constantly monitors the status of networks and systems - water and sewer electricity and public lighting - in collaboration with the local authorities.

Each time an event compromises the managed services (damage to the systems and/or networks, water/energy crises etc.), the Group companies notify the competent authorities to facilitate the coordination of interventions.

The problem of cyber threats to the IT networks is also a key issue, as it could potentially cause our systems to malfunction or shut down. We are therefore a stable member of the Computer Emergency Response Team (CERT), coordinated national level by the Ministry for Economic Development, and in 2018 we joined the ECHO project (European network of Cybersecurity centres and competence Hub for innovation and Operations) as part of the European programme Horizon 2020, which aims to set up a European network of cybersecurity competence centres.