For the local communities

We manage essential personal services (water, light and power) and for this reason we see safety as one of the most important pillars of our strategies. In pursuing this objective, we work hand-in-hand with institutions, authorities and academic organisations: indeed, it is based on a shared effort that the best results are achieved during every phase of the offering of services, from investments to technological innovations and the management of emergency situations.

Protection of drinking water sources

As the foremost water services operator, in terms of the number of residents served in Italy, we are fully committed to ensuring the protection of our drinking water sources  and, at the same time, the safety of our users and the communities; we do this in close collaboration with the local authorities.

The Water Safety Plans (WSP) were set up with a view to preventing and alleviating water risks via an assessment of hazardous events throughout the supply chain. They envisage: risk mitigation, monitoring systems, operating procedures under normal and emergency conditions, water quality control planning, methods for informing the public and the competent authorities .
For Acea Ato 2, the Water Safety Plans concern 100% of residents served by the aqueduct systems managed and the other Group companies are also moving in the same direction.

For Acea Ato 2, the Water Safety Plans concern 100% of residents served by the aqueduct systems managed and the other Group companies are also moving in the same direction.
The safeguarding of water resources is reflected above all through the activity of water resource management, during all phases envisaged by the integrated water service, performed with a view to conserving the water and protecting the natural ecosystems, from the springs to the surface water bodies. We are also engaged in activities concerning:

  • Recovery of leaks;
  • Circular economy;
  • Combatting climate change;
  • Protection of springs and other sites of community, regional, local interest or natural parks;
  • Monitoring, and ultimately reducing, internal water consumption. 

The actions preparatory to constructing the upper trunk of the Peschiera and Marcio aqueducts continued. Regarding the former, the project activities went ahead for obtainment of the environmental authorisations, while for the latter the sustainability Report has been prepared in compliance with the EU Taxonomy and the National Recovery and Resilience Plan (NRRP).


Water quality

We pay close attention to the analytical checks performed on the quality of the drinking water supplied, which play a fundamental role in determining the effects deriving therefrom on people’s health. In 2022, for the main Group companies operating in the water sector, we performed 1,538,299 analytical tests on the drinking water distributed for all areas served by the Group. The main results concerning the quality of the water managed by Acea Ato 2, Acea Ato 5, Gori, Gesesa, AdF, Acque, Publiaqua and Umbra Acque are available online in the dedicated section.

Safety, and prevention, and the management of emergencies and complex situations

We place our resources at the service of the territory, both by sharing the specialist and technical skills of our people with the local organisations and institutions and by guaranteeing our full support to the competent public health, civil protection and public safety Authorities.

We have set up operational procedures and tools for ensuring the maximum level of safety and continuity of the services managed in case of critical events (for example, unavailability of the central systems, breakdowns, adverse weather conditions, peaks in demand and network overloads etc.). Every operational company in the Group has adopted Plans for managing emergencies and intervention procedures and, through the control centres, constantly monitors the status of networks and systems - water and sewer electricity and public lighting - in collaboration with the local authorities.

Each time an event compromises the managed services (damage to the systems and/or networks, water/energy crises etc.), the Group companies notify the competent authorities to facilitate the coordination of interventions.

The problem of cyber threats to the IT networks is also a key issue, as it could potentially cause our systems to malfunction or shut down. In 2022, the Cyber Security Unit defined a new strategy, goals, technologies and processes in the areas of IT, OT ed IoT and launched the Vulnerability Management programme, designed to identify unlawful actions using machine learning, advanced analytics and big data tools. Moreover, a Security by design process was initiated, for the implementation of security requirements during the development of all technological projects.


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