For the local communities

We manage essential personal services (water, light and power) and for this reason we see safety as one of the most important pillars of our strategies. In pursuing this objective, we work hand-in-hand with institutions, authorities and academic organisations: indeed, it is based on a shared effort that the best results are achieved during every phase of the offering of services, from investments to technological innovations and the management of emergency situations.

Protection of drinking water sources

As the foremost water services operator, in terms of the number of residents served in Italy, we are fully committed to ensuring the protection of our drinking water sources  and, at the same time, the safety of our users and the communities; we do this in close collaboration with the local authorities.

The Water Safety Plans (WSP) were set up with a view to preventing and alleviating water risks via an assessment of hazardous events throughout the supply chain. They envisage: risk mitigation, monitoring systems, operating procedures under normal and emergency conditions, water quality control planning, methods for informing the public and the competent authorities .
For Acea Ato 2, the Water Safety Plans concern 100% of residents served by the aqueduct systems managed and the other Group companies are also moving in the same direction.

For Acea Ato 2, the Water Safety Plans concern 100% of residents served by the aqueduct systems managed and the other Group companies are also moving in the same direction.
The safeguarding of water resources is reflected above all through the activity of water resource management, during all phases envisaged by the integrated water service, performed with a view to conserving the water and protecting the natural ecosystems, from the springs to the surface water bodies. We are also engaged in activities concerning:

  • Recovery of leaks;
  • Circular economy;
  • Combatting climate change;
  • Protection of springs and other sites of community, regional, local interest or natural parks;
  • Monitoring, and ultimately reducing, internal water consumption.


The doubling of the Peschiera-Capore Aqueduct

Within the scope of interventions for the modernisation, maintenance and safety enhancement of water infrastructures, from 2020 Acea is committed to the construction of a second pipeline for the Peschiera-Capore aqueduct. The project plays a strategic role of fundamental importance in ensuring the resilience of water procurement for the city of Rome. Insofar as concerns the main intervention under the name of “New Upper Section of the Peschiera Aqueduct”, which will be implemented also thanks to a loan of €700 million established in the 2023 Budget Law (Law no. 197/22), in 2023 the authorisation process went ahead. Moreover, the design/authorisation phase has been completed for the 4 sub-projects pertaining to the hydraulic works, identified in 2021, which will be carried out also with funding obtained under the NRRP.

Learn more about the project

Water quality

We pay close attention to the analytical checks performed on the quality of the drinking water supplied, which play a fundamental role in determining the effects deriving therefrom on people’s health. In 2022, for the main Group companies operating in the water sector, we performed 1,538,299 analytical tests on the drinking water distributed for all areas served by the Group. The main results concerning the quality of the water managed by Acea Ato 2, Acea Ato 5, Gori, Gesesa, AdF, Acque, Publiaqua and Umbra Acque are available online in the dedicated section.

Safety, and prevention, and the management of emergencies and complex situations

We place our resources at the service of the territory, both by sharing the specialist and technical skills of our people with the local organisations and institutions and by guaranteeing our full support to the competent public health, civil protection and public safety Authorities.
We have set up operational procedures and tools for ensuring the maximum level of safety and continuity of the services managed in case of critical events (for example, unavailability of the central systems, breakdowns, adverse weather conditions, peaks in demand and network overloads etc.). Every operational company in the Group has adopted Plans for managing emergencies and intervention procedures and, through the control centres, constantly monitors the status of networks and systems - water and sewer electricity and public lighting - in collaboration with the local authorities.
Each time an event compromises the managed services (damage to the systems and/or networks, water/energy crises etc.), the Group companies notify the competent authorities to facilitate the coordination of interventions.

Moreover, considering the important role covered in the implementation of major infrastructural works, in 2023 Acea signed a National Framework Protocol with the Ministry of the Interior for the protection of legality, aimed at enhancing the collaboration in terms of public security and legality, for the benefit of the socio-economic situation.

The problem of cyber threats to the IT networks is also a key issue, as it could potentially cause our systems to malfunction or shut down. During 2023, Acea’s Cyber Security Unit continued to consolidate its reference role for the security of the Group operating companies. A new strategy, objectives, technologies and processes were defined in the areas of IT, OT and IoT, adopting a holistic and unified approach to security issues. Real Time Security Monitoring and Incident Management skills were doubled, responding to the challenges of the geopolitical situation, which continues to influence the cyber threat landscape. The Vulnerability Management Programme was further reinforced, focusing on the researching and mitigation of vulnerability, alongside the Security by Design process, essential for defining information security requirements as regards the business-oriented technological projects. Thanks to the development of Cyber Threat Intelligence, the volume of managed information has substantially expanded, enabling an integrated monitoring of the "cyber climate".


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