An integrated strategy

Scientific and technological innovation, allowing us to improve industrial processes and customer services, constitutes one of our strategic pillars. Our innovation model envisages the development of domestic and international partnerships with innovation ecosystem players in the sectors of strategic interest, with a view to creating privileged access channels to ideas and new opportunities.

• Infrastructures: technological innovation makes it possible to improve water and electricity infrastructures, potentially extending their useful lives (predictive modelling for faults), enabling greater efficiency and a better use of data, expanding the range of services offered through advanced communication systems (optical fibre, smart grid, smart meter). Also as regards the environmental area it opens up new opportunities, with innovative methods and plants for the disposal and valorisation of sludge and other waste.
• People: innovation in the management of human capital means capitalising on the vast know-how of our staff and investing in workers’ skills and well-being. Thanks to the digitalisation of business processes, we continue to make available appropriate work tools and procedures for a widespread recourse to smart working.
  
• Customers and users: innovation in the services offered to citizens makes it possible to develop a high quality service not only in physical terms (resilience and increased infrastructural efficiency), but also in terms of security, including cyber security.