Acea operates a reporting system, which can be used by employees and external parties, in connection with possible breaches of law, internal rules and the Code of Ethics, as well as any matters ascribable to the Internal Control System, corporate disclosure practices, the company’s administrative responsibility (Legislative Decree no. 231/01), fraud and conflicts of interest, in implementation of the principles set forth by the Internal Control and Risk Management (ICRMS) guidelines, the 231 Model and the said Code of Ethics (so-called “Whistleblowing System”).
The Code addressees are required to report any potential violations or non-compliance with the law, internal regulations and the Code of Ethics of which they become aware, using one of the following channels:
Reports concerning illicit conduct pursuant to Legislative Decree no. 231/2001, or any violation or circumvention of the Model and the related procedures, may be sent via the IT platform Comunica Whistleblowing and through the dedicated channels set forth by the 231 Organisation and Management Models of the various Group Companies.
No consideration will be given to reports not concerning potential failures to comply with the laws, internal regulations and the Code of Ethics.
Moreover, Acea has set up the role of Ethic Officer, whose task is to manage the reporting system and oversee observance of values regarding transparency, legality, fairness and ethical integrity in relations with employees, suppliers, customers and all stakeholders.
The Ethic Officers currently comprise:
Notice for Acea Group customers
Any reports referring to cases of a technical/commercial nature (for example, commercial services, contract management, claims. invoicing, meter readings, transfers, lack of water or power, breakdown reports, etc.) must be sent to the competent structures of the various Group Companies through MyAcea, the reserved area dedicated to Acea Group customers, and/or via the contacts listed in the section Contacts and Assistance.