Acea operates a reporting system, for use by employees and external parties, in connection with possible breaches of law, internal rules and the Code of Ethics, as well as any matters ascribable to the Internal Control System, corporate disclosure practices, the company’s administrative responsibility (Legislative Decree no. 231/01) [link alla pagina Modello Organizzativo 231], fraud and conflicts of interest. This “Whistleblowing” procedure, renewed in January 2020, ensures the highest level of privacy and confidentiality in the processing of communications received, protecting both the reporting and the reported party.
The Code addressees are required to report any potential violations or non-compliance with the law, internal regulations and the Code of Ethics of which they become aware, using one of the following channels:
No consideration will be given to reports not concerning potential failures to comply with the laws, internal regulations and the Code of Ethics.
The reports concerning alleged violations of the Code Of Ethics and the Group Companies’ Internal Control And Risk Management System (ICRMS) are transmitted to the Ethics Officer, a collective body set up in 2020 for this very purpose. The Ethics Officer also prepares periodic reports to the company’s Senior Management and the Control Bodies with regard to the main factors that have emerged.
Find out more about the other responsibilities of the Ethics Officer.
The Ethic Officers currently comprise:
Notice for Acea Group customers
Any reports referring to cases of a technical/commercial nature (for example, commercial services, contract management, claims. invoicing, meter readings, transfers, lack of water or power, breakdown reports, etc.) must be sent to the competent structures of the various Group Companies through MyAcea, the reserved area dedicated to Acea Group customers, and/or via the contacts listed in the section Contacts and Assistance.
Code of Ethics
We are committed to pursuing the highest ethical standards in our operations and in our relationships with all stakeholders.