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Our business is closely involved in people lives.

We ensure residents receive essential services for their daily life.

At your side in your community

Managing your water services. Distributing energy. Selling electricity and gas. Recycling waste. Our one objective: to create value for the people and the community in which we operate.

Nowadays, innovation is at everyone's fingertips.

Acea sees innovation as the driving force to become more efficient, to raise the quality of life for our customers, to improve services for the residents and the community. Acea has used all this to create a new culture of innovation: an open culture, which everyone can share and take part in.

Our Group serves local communities and their citizens.

We are fully aware of our role of responsibility towards our stakeholders for our major economic, social and environmental impact. This is why our Sustainability Plan is part and parcel of our Business Plan.

The latest news from the Acea world

Stay up to date with the latest news, read the press releases, discover the events and follow us on our social network pages.

Our stories

Technology, sustainability, and talent development: we tell the story of Acea through our people, projects, and initiatives for the local communities.

Whistleblowing

Acea operates a reporting system, for use by employees and external parties, in connection with possible breaches of law, internal rules and the Code of Ethics, as well as any matters ascribable to the Internal Control System, corporate disclosure practices, the company’s administrative responsibility (Legislative Decree no. 231/01), fraud and conflicts of interest. This “Whistleblowing” procedure, renewed in January 2020, ensures the highest level of privacy and confidentiality in the processing of communications received, protecting both the reporting and the reported party.

The Code addressees are required to report any potential violations or non-compliance with the law, internal regulations and the Code of Ethics of which they become aware, using one of the following channels:

the IT platform Comunica Whistleblowing guarantees security and protection of data and privacy of information, via a sophisticated system for encryption of the communications and the database, in line with the provisions set forth in reference legislation. This channel, which ensures the confidentiality of the whistleblower’s identity, the secure storage of documents transmitted and uploaded and the confidential handling of the analysis and management processes, is therefore deemed preferential with respect to the others;
electronic mail, to the following address: segnalazioni@aceaspa.it;
regular mail marked “Confidential”, to the following address: Acea SpA, Ethic Officer, Piazzale Ostiense, 2 - 00154 Rome.

No consideration will be given to reports not concerning potential failures to comply with the laws, internal regulations and the Code of Ethics.

Go to the platform

The reports concerning alleged violations of the Code Of Ethics and the Group Companies’ Internal Control And Risk Management System (ICRMS) are transmitted to the Ethics Officer, a collective body set up in 2020 for this very purpose. The Ethics Officer also prepares periodic reports to the company’s Senior Management and the Control Bodies with regard to the main factors that have emerged.

Find out more about the other responsibilities of the Ethics Officer.

The Ethic Officers currently comprise:

Antonio Sanna, External member - Ethic Officer Coordinator;
Achille Fiore, Head of Acea SpA Risk & Compliance;
Claudio Mancini, Head of Acea SpA Human Resources;
Simone Bontempo, Head of Acea SpA Internal Audit Function.

Reports 2021 (*)
	Supplies	Human resource	Company assets	HSE
Unfounded	3	1	1	1
Dismissed (**)	3	3	0	1
Well-founded (for some detectable profiles) with improvement actions	1	0	0	0
	7	4	1	2	14

(*) The investigation on all reports received in 2021, relating to Acea SpA and its subsidiaries in Italy and abroad, regarding the principles protected by the Code of Ethics was completed.

(**) Reports are classified as dismissed based on the reported facts: they cannot be qualified as detailed / verifiable since, in the light of the results of any preliminary checks carried out, there is no possibility of starting the subsequent assessment phase.

Notice for Acea Group customers

Any reports referring to cases of a technical/commercial nature (for example, commercial services, contract management, claims. invoicing, meter readings, transfers, lack of water or power, breakdown reports, etc.) must be sent to the competent structures of the various Group Companies through MyAcea, the reserved area dedicated to Acea Group customers, and/or via the contacts listed in the section Contacts and Assistance.

Whistleblowing

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