Suppliers Consumer protection Acea Energia Servizio Elettrico Roma

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Our business is closely involved in people lives.

We ensure residents receive essential services for their daily life.

At your side in your community

Managing your water services. Distributing energy. Selling electricity and gas. Recycling waste. Our one objective: to create value for the people and the community in which we operate.

Nowadays, innovation is at everyone's fingertips.

Acea sees innovation as the driving force to become more efficient, to raise the quality of life for our customers, to improve services for the residents and the community. Acea has used all this to create a new culture of innovation: an open culture, which everyone can share and take part in.

Our Group serves local communities and their citizens.

We are fully aware of our role of responsibility towards our stakeholders for our major economic, social and environmental impact. This is why our Sustainability Plan is part and parcel of our Business Plan.

Acea Innovation Day

Artificial intelligence and big data at the service of enterprises and startups.

Focusing on the customer

1,2 mln

customers purchased electricity

173.000

gas customers

1,6 mln

withdrawal points for the distribution of electricity

2,6 million connected water utilities in Italy, equal to over 8.6 million customers served, of whom over 4 million in Lazio

Data as at 31 December 2018

The first pillar of our 2018-2022 Sustainability Plan is dedicated to our customers, as we are involved in managing essential public utility services for people’s lives. We aim to manage our business more efficiently and offer top quality.
The first pillar, therefore, speaks directly to our customers and we are committed in two areas:

improving communication, by strengthening both our digital and traditional contact channels consistent with our values;
improving the commercial and technical quality of our services (increase our ability to resolve problems via call centres, extend our water treatment capacity, reduce repair times for water faults, etc.).

Focusing on the customer

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