Focusing on the customer

We are at the forefront in the management of public utility services, which are essential for people’s lives. Our aim is to achieve an increasingly efficient and top quality management of our businesses, via our commitment on two fronts.

• improvement of communication, by strengthening both digital and traditional contact channels consistent with our values;
  
• improvement of the commercial and technical quality of our services (increased ability to solve problems via call centres, interventions on infrastructures, reduction in fault repair times, etc.).

Our two fronts of action for responding to the expectations of our customers proceed along parallel lines. On the one hand we are constantly innovating our businesses and their impacts, measured through specific quality factors, and on the other we are committed to providing end users with an adequate channel of communication.