Suppliers Consumer protection Acea Energia Servizio Elettrico Roma

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Our business is closely involved in people lives.

We ensure residents receive essential services for their daily life.

At your side in your community

Managing your water services. Distributing energy. Selling electricity and gas. Recycling waste. Our one objective: to create value for the people and the community in which we operate.

Nowadays, innovation is at everyone's fingertips.

Acea sees innovation as the driving force to become more efficient, to raise the quality of life for our customers, to improve services for the residents and the community. Acea has used all this to create a new culture of innovation: an open culture, which everyone can share and take part in.

Our Group serves local communities and their citizens.

We are fully aware of our role of responsibility towards our stakeholders for our major economic, social and environmental impact. This is why our Sustainability Plan is part and parcel of our Business Plan.

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Focusing on the customer

1.2 mln

customers for electricity sales

173,000

gas customers

1.6 mln

electricity network delivery points

2.6 million water users in Italy, corresponding to over 8.6 million residents served, including over 4 million in the region of Lazio

Data as at 31 December 2018

The first pillar of our 2018-2022 Sustainability Plan is dedicated to our customers, since we are involved for the management of public utility services that are essential for people’s lives.
The first pillar therefore speaks directly to our customers committing us on two fronts:

improvement of communication, by strengthening both digital and traditional contact channels consistent with our values;
improvement of the commercial and technical quality of our services (increasing our ability to solve problems via call centres, expanding our water treatment capacity, reducing repair times for water faults, etc.).

Focusing on the customer

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