We stimulate brand awareness

Since our employees are the  enabling lever for the achievement of corporate objectives we want to make sure that the people working for us are proud to be a part of our Group.

Our people are the enabling lever for the achievement of corporate objectives.

We know that a good people engagement strategy is based first and foremost on involvement and communication, and therefore undertake to:

• diffuse awareness of the Group's principles and values and strategic objectives;
• promote a sense of belonging and participation;
• maintain a good atmosphere within the company, enhancing staff performance.

During 2019, our communication was concerned above all with dissemination of the pillars and strategic objectives set out in the Group Business Plan and related topics, such as sustainability, community, innovation, safety, engagement, welfare and solidarity.

With regard to sustainability, we carried out numerous internal communications initiatives, including:

• the second edition of the SOSteniamoci – Noi per la Sostenibilità awareness campaign aimed at promoting a sustainability culture among employees. More specifically, having focused the campaign this year on the question of reducing plastic use, we distributed over 5,000 personalised aluminium flasks to our employees and installed 8 water houses at our branches; 
•  the Acea for Prevention and Let’s not send up our health in smoke campaigns, aimed at promoting a culture of wellbeing and prevention;
• the installation for World Environment Day of a Water House and an Eco-Compactor at our head office with a view to reducing the consumption of single-use plastic. Subsequently, other Companies in the Group also installed Water Houses at their offices;
• The new edition of the Il Gruppo Acea SiCura di te (the Acea Group takes care of your safety) campaign focused on the issue of occupational safety, with the participation of top management and operational personnel.

The most effective internal communication tool utilised for the involvement of all company employees is the MyIntranet portal, which in 2019 was revised in terms of graphics and content with a view to improving the sharing of information, increasing employee participation in intragroup projects and consolidating our cultural identity. The intranet now comprises 5 macrosections and features a number of innovative functionalities, including the possibility to access from tablets and mobile phones, an integrated search engine for immediate access to information, the streamlined organisation of (administrative and regulatory) documents and a single section for technical assistance.
We also created the Model of Execution with a view to encouraging greater involvement on the part of our staff in company processes. This people engagement tool is in fact aimed at developing strategically important initiatives which, via the setting up of transverse teams (Action Teams), encourages the active participation of people in the improvement of operational and management processes and valorisation of the numerous skills available in Acea. In 2019 three new drivers were introduced – proximity, specialisation and speed – comprising 10 teams, which developed improvement interventions with impacts on business, corporate processes and customer satisfaction.