Since our employees are the enabling lever for the achievement of corporate objectives we want to make sure that the people working for us are proud to be a part of our Group.
Our people are the enabling lever for the achievement of corporate objectives.
We know that a good people engagement strategy is based first and foremost on involvement and communication, and therefore undertake to:
During 2019, our communication was concerned above all with dissemination of the pillars and strategic objectives set out in the Group Business Plan and related topics, such as sustainability, community, innovation, safety, engagement, welfare and solidarity.
With regard to sustainability, we carried out numerous internal communications initiatives, including:
The most effective internal communication tool utilised for the involvement of all company employees is the MyIntranet portal, which in 2019 was revised in terms of graphics and content with a view to improving the sharing of information, increasing employee participation in intragroup projects and consolidating our cultural identity. The intranet now comprises 5 macrosections and features a number of innovative functionalities, including the possibility to access from tablets and mobile phones, an integrated search engine for immediate access to information, the streamlined organisation of (administrative and regulatory) documents and a single section for technical assistance.
We also created the Model of Execution with a view to encouraging greater involvement on the part of our staff in company processes. This people engagement tool is in fact aimed at developing strategically important initiatives which, via the setting up of transverse teams (Action Teams), encourages the active participation of people in the improvement of operational and management processes and valorisation of the numerous skills available in Acea. In 2019 three new drivers were introduced – proximity, specialisation and speed – comprising 10 teams, which developed improvement interventions with impacts on business, corporate processes and customer satisfaction.