Ecogena - Rome, Porta di Roma area
For commercial services (copies of bills, supply information, etc.)
Active Monday to Friday, from 09:00 to 18:00
To request immediate assistance (leaks in the distribution system, interruptions of supply, damage to visible parts of the distribution system)
Toll-free number active 24/7
To send documents and to contact Ecogena operators directly, you can use the regular and certified email addresses available to customers,
entities, and suppliers.
Communications received after 18:00 on weekdays (Monday to Friday) will be processed the next day.
The prices applied to active supplies consist of a fixed amount and a variable amount (binomial formula based on volume served and heating energy).
The parameter to determine the fixed amount is updated monthly based on ISTAT service indicators. The parameter to determine the variable amount is updated every three months in line with the market price of Natural Gas published by ARERA (Italian Regulatory Authority for Energy, Networks and Environment) and, in the case of cooling energy, in line with the market price of Electric Energy published by ARERA.
See the document on prices ad rates to know the applicable values of the current quarter.
To ask for a new Teleheating supply connection/activation/transfer, you can send your request to the contacts on this page.
After having acquired information about your supply (ubication for delivery point, etc.) Ecogena will provide you with the technical and economic specifications for both connection and Energy Service supply.
To deactivate your Teleheating supply and/or disconnect your system from the district heating network in Porta di Roma, download the deactivation request form, fill in, sign and send it along with your personal documents to one of the following addresses:
No fees or other charges are expected for supply deactivation or disconnection from the network, as well as time constraints at the moment of termination, except for the period of notice.
Once the client’s request has been received, Ecogena carries out a feasibility study and makes an estimate. The activities provided for the division of competences between the Client and the Supplier are described in the annex (procedures for connection).
To ask for a new disconnection/deactivation of your Teleheating supply, you can make your request to the addresses in Ecogena Contacts.
In case of supply deactivation, the operator must proceed as follows:
If you noticed something wrong with your meter, you could ask for a check to the Ecogena Contacts. The request does not exempt you from the payment of a possible bill that may be, if necessary, recalculated and refunded after the outcomes obtained from the check.
How to send a request
To send a request for a check, download, fill in and send the request for meter check form following the indications reported in the form.
Acea will carry out the meter check directly, without removing your meter.
The check, arranged by appointment with the client or one of his/her representatives, ascertains the status of maintenance of the meter, prior vision of open-tabs consumption calculation.
In case of proper operation of the meter at the end of the check (negative outcome), the costs for checks are:
In case of non-conformity of the meter at the end of the check (positive outcome), the costs for the operation and substitution of the meter will be charged to Acea.
Here is what may happen after the check:
To defer your bill payment, you can send a request to one of the following contacts:
Postal address: Ecogena SRL Via dell’Equitazione, 32 - Roma
Conditions for instalment application:
Starting from the expiry date set for the payment of the bill, deferred interests will be applied and calculated on annual basis, equal to the Tasso Ufficiale di Riferimento maggiorato (Increased Official Reference Rate) raised to 2.5 points for the Client referred to as “consumer”, pursuant to art. 3 of Italian Codice del Consumo (Consumer Code). Otherwise, interests will be calculated in the 5% applicable measure.