Acea Energia Contacts

Telephone Numbers

For free market commercial offers: toll-free number:

800130335

Available from Monday to Friday from 8:00 a.m. to 8:00 p.m., Saturday from 8:00 a.m. to 2:00 p.m.

To manage your electricity supply - free market:

For direct calls from Rome telephone area: 

800130334

Toll-free number available from Monday to Friday from 08:00 a.m. to 10:00 p.m., Saturday from 8:00 a.m. to 1:00 p.m.  
Free from your landline.

 

For calls other than from the Rome telephone area or from your mobile phone:

0645698245

Toll-free number available from Monday to Friday from 08:00 a.m. to 10:00 p.m., Saturday from 8:00 a.m. to 1:00 p.m.
Call cost depends on your operator's tariff.

To manage your gas supply - free market:

For direct calls from Rome telephone area: 

800130338

Toll-free number available from Monday to Friday from 08:00 a.m. to 10:00 p.m., Saturday from 8:00 a.m. to 1:00 p.m.
Free from your landline.


For calls other than from the Rome telephone area or from your mobile phone:

0645698240

Toll-free number available from Monday to Friday from 08:00 a.m. to 10:00 p.m., Saturday from 8:00 a.m. to 1:00 p.m.
Call cost depends on your operator's tariff.

 

For commercial offers for the standard service:

For direct calls from Rome telephone area: 

800199900

Toll-free number available from Monday to Friday from 08:00 a.m. to 10:00 p.m., Saturday from 8:00 a.m. to 1:00 p.m.
Free from your landline.

For calls other than from the Rome telephone area or from your mobile phone:

0645698250

Toll-free number available from Monday to Friday from 08:00 a.m. to 10:00 p.m., Saturday from 8:00 a.m. to 1:00 p.m.
Call cost depends on your operator's tariff.

Post boxes

To make a complaint or send a written request, please complete the appropriate form and send it to:

  • Casella Postale n. 5114 - 00154 Roma, for electricity customers using free market gas and electricity;
  • Casella Postale n. 5126 - 00154 Roma,  for the standard service

Branches


Consult the below list of branches. Please note that the distribution of the tickets could be interrupted before the closing time of the branches depending on the influx of customers.

For the free market - Gas and Electricity

Roma
Piazzale Ostiense, 2
Dal lunedì al venerdì, dalle 8.30 alle 17.00

For the standard offer service

Roma
Piazzale Ostiense, 2
Dal lunedì al venerdì, dalle 8.30 alle 17.00
 

Roma
Via Rutilio Namaziano, 24 - Ostia
Dal lunedì al venerdì, dalle 08:30 alle 17:00

Shop

For new connections and gas and electricity supply management

Acea Energia Shop

Via dei Traghetti 133/135, Ostia
Open from Monday to Saturday from 09:30 a.m. to 7:30 p.m. Sunday closed.

Acea Energia Point

Piazzale Ostiense 2, Roma
Open from Monday to Friday from 08:30 a.m. to 5:00 p.m. Saturday and Sunday closed.