In view of the sharp drop in temperatures expected in the coming weeks, Gesesa recommends users to protect water metres from frost by using temporary covers, especially in mountain areas. It is also important to let a trickle of water run overnight from a tap inside the house. This precaution prevents water from remaining inside the pipes. Without flow, water could freeze and damage the whole system.
In houses or spaces not used in winter (especially those in municipalities located at the foot of the mountains), it is preferable to close the water flow cut-off valve (water stop valve) located near the metre, empty the system of water from the taps and protect the metre with insulating materials.
The most endangered installations are those located outside the buildings, in uninsulated spaces or in rarely used houses, along with fire metres of systems inside the companies' installations.
Lastly, we remember that metre protection is indeed important to prevent water leaks or shortage in the winter season, as the Utility Regulations provide that the metre care and maintenance is the responsibility of the user.
In the event of metre breakage or damages, users are invited to notify Gesesa immediately by calling the 24-hour emergency number at 800 511 717, or by using the MyGesesa application on their smart phones, in the "Guasti e disservizi" (Faults and disruptions) section.
We have also implemented a guide for metre protection from low temperatures, now available on our website www.gesesa.it and on our Facebook page.
Below are few simple tips to prevent damages.
If the metres are located in uninhabited buildings, it is advisable to close the tap upstream the metre and empty the system.
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