The initiative aims to inform customers on how to manage their water, electricity and gas supplies from home
In line with the guidelines published by the Ministry of Health regarding the preventive measures to be adopted during the Covid-19 health emergency, from tomorrow and until April 3, all Acea help desks normally accessible to the public across the territory will be closed, including the head offices in Piazzale Ostiense 2 in Rome.
Additionally, in support of the initiative #IORESTOACASA, Acea launched a campaign, on the main national and local papers and online, to inform its customers that water, electricity and gas supply services can be managed from home 24 hours a day on its digital channels. In particular, for water and electricity/gas supplies on the free market, customers may use the reserved section MyAcea on the website www.gruppo.acea.it or download the MyAcea app. Electricity supplies on the regulated market can be managed in the Customer Area on the website www.servizioelettricoroma.it or downloading the Servizio Elettrico Roma app.
The telephone numbers that appear on bills and online are available as usual: for water supplies operated by Acea Ato 2, the number is 800 130 331 (from landlines and mobiles); for electricity supplies on the free market, please call 800 130 334 from a land line or 06 45698245 from a mobile; for electricity supplies on the regulated market, please call 800 199 900 from a land line or 06 45698250 from a mobile; for gas supplies, the available numbers are 800 130 338 (from a land line) and 06 45698240 (from a mobile); to request the activation of a new electricity or gas supply on the free market, please call 800 130 333.