Managing your water services. Distributing energy. Selling electricity and gas. Recycling waste. Our one objective: to create value for the people and the community in which we operate.
Acea sees innovation as the driving force to become more efficient, to raise the quality of life for our customers, to improve services for the residents and the community. Acea has used all this to create a new culture of innovation: an open culture, which everyone can share and take part in.
Our Group serves local communities and their citizens.
We are fully aware of our role of responsibility towards our stakeholders for our major economic, social and environmental impact. This is why our Sustainability Plan is part and parcel of our Business Plan.
On this page you will find all the channels available to contact Areti for information, submit reports, and file complaints with reference to the electricity networks of Rome and Formello.
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Telephone Numbers
With reference to the electricity networks of Rome and Formello
800 130 336
Press 1: for information and assistance with electricity network issues, active 24/7
Press 2: for information about the plan to replace electric meter with the new 2G meters, active Monday to Friday, from 08:00 to 16:00
Press 3: for interruptions of service, active Monday to Friday, from 07:30 to 19:00
Press 4: to verify the identity of Areti operators, active 24/7
Press 5: for information about the PESSE (Electricity System Emergency and Safety Plan), active 24/7
Press 6: to request interventions and technical and commercial services, active Monday to Friday, from 08:00 to 16:00
With reference to the lighting system of cemeteries in Rome (except Laurentino):
800 130 330
Active from Monday to Friday, from 08:00 to 19:00; Saturday from 08:00 to 13:00.