The toll-free number 800 191 332 is active 24/7 and can be called from a land line or a mobile phone to report any issues to the water or sewage systems managed by Acea Ato 5 Spa.
It is important to report all issues, leaks, breaks, interruption of service, by calling the toll-free number 800 191 332, as this allows to log, trace, and duly act on all reports, following the repair procedures in place.
Acea Ato 5, as all providers of the national integrated water service, is required to comply with water sector regulations, which also means activating official communication channels to log reports and duly intervene to repair issues.
For example, social media are not included among the official channels and do not allow to manage issue reports in an effective and structured manner.
Nevertheless, Acea Ato 5, as all companies in the Group, has completely digitalized information flow processes and repair procedures across the territory, optimizing response time and resources, and providing an increasingly more punctual response, adequate to user demand. Surveys, responding to issues, and managing work orders are all part of this new organization and are more effective, timely, and accurate when reports come through official channels.
You can report a leak in your private water network, on a road or in a public area, with a simple click, using the MyAcea app on your mobile phone. In the “Issue Reports” section you can report any water network issues directly to the provider. The report should include a photograph of the issue. The app is an additional service and an alternative to calling the toll-free number 800 191 332. Issue reports sent via MyAcea app are immediately logged in the issue management systems.
The MyAcea app is available in Android and iOS app stores. Once registered, app users can check consumptions, send accurate meter readings, report issues, pay bills, request payment plans, submit requests or complaints, request corrections to bills, request and receive support including via chat, set up direct debits, send receipts of payments, request quotes and new supplies, request meter checks and much more.