From July 13, Acea Ato 5 help desks in Frosinone and Cassino reopen to the public by appointment only. Customers can book appointments via mobile phone or tablet, using the “ufirst” App.
Since the start of the Covid-19 health emergency, Acea Ato 5 has adopted a number of alternative contact methods to ensure the continuity of its commercial services – as it did to keep its infrastructures in operation – and be ready to help its customers despite the difficulties caused by the emergency. As part of a plan to improve the quality of its services and provide a wider range of contact methods, now it has launched an app to avoid gatherings and prevent customers from queuing at help desks.
Customers can install the ufirst app – available in the App Store and Google Play – on their mobile phones and tablets and create a profile to book appointments with Acea Ato 5 operators.
Appointments are booked by simply selecting the town (Frosinone or Cassino) and the Acea Ato 5 service required: customers will be able to choose the dates and times that suit them best among those displayed and select the services they need. They will also be required to provide a contact number.
The app is free, and once an Acea Ato 5 operator has confirmed the appointment, the customer can safely show up at the help desk at the time booked, without creating queues and gatherings inside and around the offices. Importantly, this solution allows activities to resume in compliance with health and hygiene regulations and the social distancing rules that are still in place to prevent the spreading of the Covid-19 virus.
Customers are reminded that they must wear face masks inside the offices and that they will have their temperature taken at the entrance.
Appointments can also be booked over the phone, calling the toll-free number 800 639 251 or contacting an Acea Ato 5 operators directly on one of the following numbers: in Frosinone, 0775.883.501 or ending in 502 - 503 - 504 -505 - 506 - 507 - 508; in Cassino, 0775.883.601 or ending in 602 - 603 - 604 - 605 - 606 - 607. Numbers are active from Monday to Friday – except on national holidays – from 8.30 till 12.30: callers will receive full assistance. Appointments can also be booked sending an email to email@example.com, making sure to include a contact number (land line or mobile).
To avoid waiting unnecessarily, customers are advised to go to the help desks only after booking via the App or telephone. They will be served only if they can provide a booking confirmation.
Acea Ato 5 encourages its customers to make contact through its digital channels, which allow to submit any request and solve any issue in connection with the integrated water service, leaving help desks to deal mostly with cases that cannot be resolved via any other channel. Customers are therefore reminded that they can manage all water and sewage service issues online and over the phone: on the digital platform www.myacea.it, on the website www.aceaato5.it, and calling the toll-free number 800 639 251. To report breaks or leaks on public or private property, the toll-free number to call is 800 191 332.