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Digital channels allow to manage all needs and issues.
Download MyAcea app to access all services from smartphones and tablets.
Acea Ato 5 stays close to users from afar. In these days, when we are all asked to stay at home to stop the spread of the virus, all digital and alternative channels continue to be in place to allow customers to manage their account, check their contract details and submit any questions and requests to the Company.
In compliance with the Government and Health Authorities’ dispositions, the help desks in Frosinone and Cassino are closed to prevent the spread of Covid 19.
The Company reminds customers that they can use digital channels for all their water service-related needs. Through the website and the smartphone and tablet applications available, customers can manage their account with Acea Ato 5.
On www.aceaato5.it or www.myacea.it customers can check their consumption, bills and submit any request pertaining to the integrated water service. They can view and pay bills online, check and submit meter readings, report leaks and bursts, request and receive support, including via chat, set direct debits, send payment receipts, request to pay in installments, file complaints, request refunds or bill amendments, ask for quotes, submit applications for new connections, request meter checks and a lot more.
The following toll-free numbers are always available: 800 191 332 (active 24/7), to report leaks and bursts,
and 800 639 251 (06 45 698 202 from mobiles) for all commercial operations (active from 8:00 till 19:00 Monday to Friday and from 9:00 till 13:00 on Saturday).
All information on the activities carried out by the Provider and on water supply contracts is published on www.aceaato5.it; forms for all applications and requests are also available on the website.
MyAcea is the web application for users of all companies part of the Acea Group, and therefore Acea Ato 5 customers. With MyAcea customers can manage all aspects of their account with their water service provider directly from home, via computer, tablet or smartphone.
To use this service, simply register on www.gruppo.acea.it or www.aceaato5.it. Just click on the MyAcea logo and follow the instructions. The service is also accessible from tablets and mobile phones by downloading the “MyAcea” app, available for both iOS and Android devices.
On MyAcea customers can also activate the online billing service. The service is completely free and replaces paper bills. As soon as the bill is issued, it is emailed directly to the customer. The benefits of online billing, starting from no late or undelivered bills, include faster deliveries, since there are no postal delays, and extra convenience as bills can be viewed and downloaded directly on a computer, smartphone or tablet. Additionally, online billing is an eco-friendly option, because it helps to protect the environment by reducing paper usage and carbon dioxide emissions.
Customers may send their information and assistance requests via email to firstname.lastname@example.org.
The following email addresses are also available: email@example.com, to request a copy of undelivered bills (remembering to quote the relevant customer ID), and firstname.lastname@example.org, to request to be called back by an operator (providing customer ID, land line or mobile contact number and specifying the type of operation required).
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