Acea Ato 5 reports

The integrated water service is among the essential services whose continuity must be always guaranteed.
Priorities reviewed to ensure necessary and essential work.

Always looking out for families and businesses. Now more than ever, at this difficult time, Acea Ato 5 is looking after its users, implementing extraordinary measures to offer help wherever it may be needed.

Every day, Acea Ato 5’s men and women are at work to ensure the water supply reaches all citizens across a vast territory that comprises 86 municipalities with a population of approximately 450,000 people.

The Company wishes to thank all its employees for the commitment they have always shown and are continuing to show at this difficult time and reiterates the fact that the integrated water service is one of the essential services that must always be guaranteed, especially during this Covid 19 health emergency.
At this difficult time, in line with the applicable regulations and to protect the health of its users and employees, Acea Ato 5 has immediately adopted a number of preventive measures to ensure all essential activities in connection with the provision of the integrated water service.
To this end, it has reviewed its priorities to ensure necessary and essential activities aimed mainly at providing service continuity and modernizing the infrastructures under its management.

Urgent and non-deferrable maintenance work has been guaranteed and, thanks to constant and uninterrupted monitoring of the infrastructures, necessary interventions have been planned to avoid sudden service interruptions and improve water management in view of the summer season.
During the month of March, Acea Ato 5 has carried out over 16,000 interventions across the territory in its area of competence: 7,727 interventions were carried out by its own personnel and 8,419 were managed through tenders.

All work was non-deferrable and if not carried out it could have represented a threat to the continuity of the service or the quality levels required, including: repairing water adduction and distribution networks, identifying hidden leaks, responding to breakdown reports, new activations, electrical and mechanical work to prevent water plant breakdowns, providing drinking water supplies during maintenance and/or temporary service interruptions, self-unblocking interventions on sewer networks, replacing meter readers, regularly taking water samples from springs and water sources to check and monitor the quality of drinking water and much more.

For the most substantial interventions – more than 30 just in March – which would have significantly impacted on users, scheduled downtime was communicated in advance to local authorities and users with notices published on the company website and in the media when large numbers of population were affected. By doing so, just a few hours of downtime – for essential maintenance work – allowed to prevent service breakdowns and interruptions that would have seriously affected users, especially at a time when so many people are required to stay at home.


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