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Acea Ato 5 reports

Acea Ato 5 invites users to protect meters from the winter cold.
Meters must always be accessible to allow maintenance.

Acea Ato 5 reminds users to protect their water meters from the cold winter temperatures to avoid leaks and water cuts.
Unprotected meters or meters very exposed to severe weather conditions must be insulated: polystyrene and polyurethane are the most suitable materials as they effectively protect the devices from low temperatures.
Materials such as newspapers and cloths must be avoided, as they absorb water and humidity and risk freezing and making matters worse.
Meters should be protected also if installed indoors but in rooms with no heating: excessive temperature drops may block or break the devices.
Any protection applied must ensure the display remains visible, to make sure the meter can be read.
In the case of external meters installed in open compartments, in uninhabited rooms or rooms with no heating, if external temperatures remain below freezing point for days, users are advised to leave a tap slightly open (dripping is sufficient, to avoid needless waste of water).
If meters are deactivated, it is best to turn off the water main and empty the internal system.
Acea Ato 5 reminds users that it is currently replacing water meters in its Municipalities. In 2019, it replaced approximately 30,000 old or broken meters and it expects to replace the same number in 2020. The objective, shared with the Area Technical-Operational Office and the National Authority (ARERA), is to replace all meters within a few years.
Water meters must undergo regular checks to ensure they operate correctly, as disposed by the applicable regulations. Additionally, every meter has a lifespan after which it must be replaced.
The new meters ensure prompt and accurate measurements in the interest of users, to make sure they pay only for the water they actually used.

To help this initiative and allow water meter correct routine and extraordinary maintenance, the Provider reminds users that it is important to make sure meters are made easily accessible to its personnel and any private locking devices that may have been installed are removed.
Access to meters is essential to check and guarantee drinkable water, verify pressure, restore the water supply in the event of a breakage, carry out routine and extraordinary maintenance and to regularly read meters. In particular, the purpose of reading meters regularly, in line with the applicable regulations, is to avoid issuing estimated bills that may require future adjustments and recalculations.
Acea Ato 5 reminds users that it is currently replacing water meters in its Municipalities.
In 2019, it replaced approximately 30,000 old or broken meters and it expects to replace the same number in 2020. The objective, shared with the Area Technical-Operational Office and the National Authority (ARERA), is to replace all meters within a few years.
Water meters must undergo regular checks to ensure they operate correctly, as disposed by the applicable regulations. Additionally, every meter has a lifespan after which it must be replaced.
The new meters ensure prompt and accurate measurements in the interest of users, to make sure they pay only for the water they actually used.

Moratorium for non-registered users
Following the agreement signed in the presence of the SII Regional Authority, Ato 5 and Otuc, Acea Ato 5 reminds anyone using the integrated water service but is not registered with the Provider, that they may regularize their position by March 31, 2020, by paying only the cost of the new connection (approximately €100 for resident domestic use). Payments for previous water usage will not be due. To benefit from the moratorium, users can simply go to the help desks in Frosinone or Cassino. For information, email: commerciale@aceaato5.it.