The service will be available on the MyAcea app from September onwards.
With ‘Web Bill’ say goodbye to delays:your invoice arrives immediately by email.
The possibility of directly reporting the presence of a leak in the meter of your supply, on the road or in another public area to Acea Ato 5 with a simple click on your mobile. The service will be active from September onwards, but is already one of the options available in the MyAcea app, the simple, user-friendly interface with which all users can now already personally manage their supply contract for the integrated water service.The application has recently been implemented and those who have downloaded the new version (1.4.2) have already had the opportunity to check out the brand new function in the section “Breakdowns and disservices”: the possibility of reporting a problem in the water network directly to the water operator.For example, in case of a leak in a public area, with the app users can soon report the disservice to Acea Ato 5 via smartphone, attaching a photo of the problem.
This will enable the technicians to intervene immediately, plan the repair and all other actions required to solve the problem.The service will complement the toll-free number 800191332 already active for receiving breakdown reports (active 24 hours a day, 7 days a week - calls are free from landlines and mobiles). And in fact it is important to stress that when these channels are used, the teams of Acea Ato 5 intervene more rapidly as the report of the disservice is immediately entered in the intervention management system. The MyAcea app is available in the Android and iOS app stores. Once registered, users can check the consumptions of their utilities, send the correct meter reading, report breakdowns, pay bills, request payment plans, submit requests or complaints, request corrections to bills, request and receive support also via chat, set up direct debits, send receipts of payment, request quotes and new supplies, request meter checks and much more.The 'web bill’ option is particularly useful, as the consumptions are invoiced and the invoice is sent directly to the indicated email address, without delay.
Additional benefits of online billing for customers include no late or non-delivered bills, faster delivery since there is no wait for postal delivery, convenience because you can view and download bills directly on your computer, smartphone or tablet, ecological because it helps to protect the environment by reducing paper usage and carbon dioxide emissions. Finally, it’s also completely free of charge, which is no bad thing. The MyAcea app is also available online and it enabling users from all the companies in the Acea Group to manage all aspects of their relationships with the Operator directly from home, via their computer, tablet or smartphone.