With “online billing” you avoid any delivery problems and have instant access to information and data.
Monitor your usage, provide a meter reading, report a fault, view and pay your bill, request payment by installments, or submit an application or complaint. MyAcea is the restricted area of the Acea website for customers of all the Group’s companies, and therefore Acea Ato 5 clients. With MyAcea you can manage all aspects of your account with your water service provider directly from home, via computer, tablet or smartphone.
To use this service, simply register on the customer area MyAcea logo and follow the instructions. The service is also available on your tablet or mobile phone by downloading the “MyAcea” app, available for both Apple and Android devices.
Once you have linked your user details, via the app or website, you can manage contracts, view and check bills, pay bills online, monitor meter readings and usage, provide meter readings, report faults, request and receive support via chat, set up direct debits, obtain payment receipts, request payment by installments, submit claims, and request amendments to bills, a quotation, new supply, or meter verification and much more.
It is certainly worth taking the time to register separately for “online billing”, which can be activated on the MyAcea platform. The service has many advantages over traditional paper billing, giving you, the customer, immediate access and convenience. As soon as the bill is issued, it is emailed directly to you. Additional benefits of online billing for customers include no late or non-delivered bills, faster delivery since there is no wait for postal delivery, convenience because you can view and download bills directly on your computer, smartphone or tablet, ecological because it helps to protect the environment by reducing paper usage and carbon dioxide emissions. Finally, it’s also completely free of charge, which is no bad thing.