Call 800.639251 and check that your address is registered correctly, and also request a duplicate of the missing bill.
For the month of August, Acea Ato 5 has suspended charging costs for sending reminders to all users with no more than two unpaid bills.
Recently, Acea Ato 5 has received various reports from municipal administrations, consumer associations and individual customers regarding the absent or late delivery of water consumption bills.
The company, regretting any disruption cased to users, declares that it has already taken all the initiatives in its power towards the postal service provider, in order to resolve the critical situations this has caused. In many cases, according to the postal delivery service, the problem is created by the absence, at the home address, of the customer's name or mailbox.
The Company then launched a series of initiatives to assist users, as much as possible, in order to limit the confusion generated thereby. For this reason – for all customers who have already provided their e-mail address – an e-mail is sent, with copies of any bills that have not been delivered... obviously something that can only be requested if the paper bill has effectively not arrived at the address indicated.
You can request a copy of recent bills from email@example.com, a specially activated email address.
Acea Ato 5 reminds users to facilitate the delivery of correspondence and avoid the repetition of unpleasant situations, and to verify the correctness and completeness of the address written on the bill: any changes needed (name, address and street number) should be communicated to the toll-free number 800.639251. This number is active from Monday to Friday from 8:00 am to 7:00 pm, and on Saturday from 8:00 am to 1:00 pm. At the same number, you can also provide your e-mail address and request a copy of bills not received.
In any case, Acea Ato 5 reminds its users that – as an alternative to going to its sales offices in Frosinone and Cassino, or to calling the commercial toll-free number – it is possible at any time to consult their position, check payments and view or download invoices, by registering on the web portal www.myacea.it (accessible also via the 'MyAcea' app for iOS and Android smartphones). MyAcea also offers a 'Web Bill' (or ‘Bolletta Web’) service: here the bill is digital and is sent the same day it is issued, at no additional cost, to the email address indicated by the user, who can view and download it from any device (computer, tablet or smartphone). This service, in addition to avoiding any inconvenience in delivery, allows you to actively contribute to protecting the environment by limiting paper consumption.
Furthermore, for any issue relating to your contractual relationship, you can always send a specific request via the email address firstname.lastname@example.org.
Finally, to avoid any increase or prejudice to users – and also considering that the holiday period may contribute to the delay in bill delivery – Acea Ato 5 has suspended charges for any payment reminders for the month of August, and interest charges to all users who have no more than two unpaid bills to be paid. And in cases of non-delivery, or delivery beyond the date of expiry, of bills concerning other periods – subject to formal user notification and request – the company will deduct both the sums claimed as default interest and the sums related to the posting of reminders.