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Name change

What you need

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Business

Condominium

A document showing the identity and tax code of the new holder
The utility number
Property deed of ownership
Land registry data of the property

An up-to-date self-reading of the meter (no need if the utility is calibrated mouth)
Active email address and telephone contact

In the case of outstanding bills, responsibility for the debt will be ascertained based on ownership.

A document showing the identity of the legal representative (or person authorised to make the request)
Tax code of the legal representative or person authorised to make the request
The utility number
Updated self-reading

Business tax data
Chamber of Commerce

Type of ownership of the building

Building land-register data
Active certified email address and telephone contact

We would remind you that in the event of a merger or incorporation, a name change is required to change the contract details.

If you own a zootechnical business, you can only change the name registered with your utility at the branch nearest to your municipality.

If there is previous debt on the supply for which the new customer is not responsible, a declaration can be made of being extraneous to the debt, as instructed by our branch operators or call centre.

A document showing the identity and tax code of the condominium administrator or person authorised to make the request
The minutes showing appointment to the position of administrator
The utility number
An up-to-date self-reading of the meter (no need if the utility is calibrated mouth)
Condominium tax data
Building land-register data
Active email address and telephone contact

If there is previous debt on the supply for which the new customer is not responsible, a declaration can be made of being extraneous to the debt, as instructed by our branch operators or call centre.

How to send the request

Find your reference water company, choose the sending method you prefer and follow the directions.

Acea Ato 2 (Rome and province)

Acea Ato 5 (Frosinone and province)

Gesesa (Benevento and province)

Acea Molise (Termoli)

Choose from the following sending modes the one that is most convenient for you.

If you are a customer of Acea, access the reserved area of MyAcea Acqua, click on Name change and send your request.
If you are not a customer of Acea, register with MyAcea Acqua and go to the Name change section.
Contact us on the commercial freephone number.
Make the request directly at a commercial branch.

In the event of death of the holder of a domestic supply contract residing in a single-unit property, a free-of-charge request for the transfer of the contract can be submitted by an heir or person already residing in the house at the time of the contract holder’s death as well as through the channels listed above also via the reference form.

You can send your request choosing one of the following methods:

If you are an Acea customer, log into MyAcea Acqua, click on Name Change and send your request
If you are not an Acea customer, register on MyAcea Acqua and go to the Name Change section
Book here a video call with an operator through our digital help desk;
Download the form, fill it in and send it:
via email at the following address: commerciale@aceaato5.it
via certified email (PEC) at the following address: commerciale.ato5@pec.aceaspa.it
Call our commercial service freephone number at 800 639 251
Go to your nearest help desk or contact point, bringing all the required documentation with you. Book an appointment here.

You can send your request by choosing one of the following methods

If you are a customer, access your reserved MyGesesa area, click on Transfer Contract and send your request
If you are not a customer, register on MyGesesa and go to the Transfer Contract section
Download the form (only italian version), fill it in and send it as instructed on the form.
Contact us on the toll-free number 800 250 981
Submit your request in person on our branch

Together with your request, you will need to download, fill in and submit the form (only italian version) showing owner approval. You will also need your registration with TARI.

Choose from the following sending modes the one that is most convenient for you.

If you are an Acea customer, access the MyAcea Acqua reserved area, click on Transfer Contract and send
your request
If you are not an Acea customer, register on MyAcea Acqua and go to the Transfer Contract section
Contact us on the toll-free number 800 098 550 (from your landline) o 06 45698311 (from your mobile phone)
Submit your request in person on our commercial premises

In the event of death of the holder of a domestic supply contract residing in a single-unit property, a free-of-charge request for the transfer of the contract can be submitted by a spouse or child heir already residing in the house at the time of the contract holder’s death.