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Our business is closely involved in people lives.

We ensure residents receive essential services for their daily life.

At your side in your community

Managing your water services. Distributing energy. Selling electricity and gas. Recycling waste. Our one objective: to create value for the people and the community in which we operate.

Nowadays, innovation is at everyone's fingertips.

Acea sees innovation as the driving force to become more efficient, to raise the quality of life for our customers, to improve services for the residents and the community. Acea has used all this to create a new culture of innovation: an open culture, which everyone can share and take part in.

Our Group serves local communities and their citizens.

We are fully aware of our role of responsibility towards our stakeholders for our major economic, social and environmental impact. This is why our Sustainability Plan is part and parcel of our Business Plan.

The latest news from the Acea world

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Our stories

Technology, sustainability, and talent development: we tell the story of Acea through our people, projects, and initiatives for the local communities.

At operational level

In keeping with the Business Plan, the 2020-2024 Sustainability Plan is divided into five operational macro-objectives, comprising 127 targets, and reflects all the particular traits characterising the Group’s sustainability, in its material management of the production and organisational processes and in dealings with the stakeholders.

The Plan was defined with the involvement of the organisational structures, taking account of the priority issues identified in line with European Green Deal objectives and the Agenda 2030 Sustainable Development Goals pertaining to the businesses managed. In 2022, following the revision to the materiality assessment, the maintaining of consistency with key issues emerging from stakeholder feedback was verified and confirmed.

2020-2024 Sustainability Plan in numbers

The 127 targets come under 5 macro-objectives: each of these may be associated with one or more material issues, SDGs and Green Deal goals.

The 5 macro-objectives

Our five operational macro-objectives aim to create shared value for the Group and our stakeholders.

Encourage customer focus

We aim to enhance the technical and commercial quality of services, consolidating digital services and improving customer experience and our contact channels in order to fully meet customer requirements.

Value people to help the Group grow

This implies training, employee involvement and improved organisational wellbeing, including the protection and promotion of diversity and inclusion and the enhancement of sustainability in performance management systems.

Define our presence in the community and safeguard the environment

This entails greater resilience of infrastructures in relation to climate change, containment of impacts on the natural environment and conservation of the territory, efficient use of resources and reduction in CO₂ emissions, development of circular economy initiatives, promotion of sustainability throughout the supply chain and structured approach to engagement of the parties concerned.

Promote health and safety throughout the value chain

We aim to achieve dissemination of a safety and prevention culture throughout the internal and external value chain, as well as an increase in inspection and control activities and interventions to ensure the health and safety of customers.

Invest in innovation with a view to sustainability

This involves application of innovative technologies for management of the networks (digitalisation, remote control, IoT) from a smart city perspective and in other production and organisational processes; development of synergies in research and innovation as regards both the sharing of knowledge and for the implementation of projects, also in collaboration with startups and scientific partnerships.