Our 2020-2024 Sustainability Plan organises operations into 5 macro-objectives, sub-divided into 15 action areas, 25 operational objectives and 127 measurable targets for 2024, consistent with the development strategies set out in the Business Plan.
In keeping with the Business Plan, the 2020-2024 Sustainability Plan is divided into five operational macro-objectives, comprising 127 targets, and reflects all the particular traits characterising the Group’s sustainability, in its material management of the production and organisational processes and in dealings with the stakeholders.
The updating of the 2020-2024 Plan, carried out by involving the organisational structures and taking account of Acea’s priority issues in accordance with the European Green Deal objectives and the SDGs pertaining to the businesses managed, had led to the definition of 125 targets and related KPIs. In 2021, some of the Group’s companies proposed integrations to the targets defined with the last sustainability planning process leading to the enhancement/reformulation of 4 targets already present in the Plan (on aspects concerning energy efficiency, remote control of infrastructures, etc.) and the addition of 2 new targets (regarding the installation of infrastructures for the local supply of drinking water and a major ecosystem rehabilitation project involving the river Sarno). Consequently, following the integrations carried out, the 2020-2024 Sustainability Plan, at operational level, comprises 127 targets.
The 127 targets, which come under 5 macro-objectives, can each be associated with numerous material issues, SDGs and Green Deal objectives.
Our five operational macro-objectives aim to create shared value for the Group and our stakeholders.
Developing presence on the web and digital channels, in line with the Group’s communication and positioning requirements
5 targets
Improving the sales quality of services
5 targets
Improving the technical quality of services
8 targets
Enhancing and increasing Human Capital skills
3 targets
Investing in the development and improvement of the staff assessment and recruitment system
2 targets
Boosting the company population’s level of engagement
2 targets
Defining and promoting an employer branding plan
1 target
Detecting and improving the organisational wellbeing of the entire company population
4 target
Enhancing diversity and promoting inclusion
3 targets
Planning and implementing measures to combat climate change (mitigation and adaptation)
18 targets
Promoting an efficient use of resources, also facilitating the circular economy
10 targets
Taking initiatives to protect the land and limit impacts on the natural environment
16 targets
Enhancing certified environmental and energy management systems
1 target
Implementing sustainability logics in procurement procedures
5 targets
Promoting activities with a positive impact on the well-being of the community and on the regions in which the company operates
2 target
Helping to raise awareness to social and environmental issues
3 targets
Encouraging the involvement of stakeholders in corporate projects to create shared value
3 targets
Promoting the culture of health and safety in the workplace
4 targets
Raising awareness among contractors on health and safety in the workplace
4 targets
Ensuring the health and safety of customers and the reference community for the various services provided
6 targets
Promoting “smart” working methods
2 targets
Promoting the resilience of the urban territory and innovation from a smart city perspective
7 targets
Implementing remote control systems and remote interventions
8 targets
Applying new technologies to the detection of leaks and other operating processes
3 targets
Developing research projects in partnership with other relevant departments
2 targets
