We have estimated that 1.7 billion Euro of the investments considered in the new 2019-2022 Business Plan are related to sustainability objectives. Revision of the 2019-2022 Plan gave rise to 46 new targets compared to the earlier version and the re-elaboration of numerous targets already present: in addition to more challenging environmental objectives, associated in particular with the fight against climate change, the efficient use of resources and the logic of a circular economy, the new targets concern the development of a structured approach for the involvement of stakeholders, the wellbeing of employees and the widespread dissemination of a safety culture, within the Group and throughout the supply chain, together with the technological innovation applied to all infrastructures. We carry out a precise monitoring of the operational objectives and this enables us to record the progress of the Plan.
Our five operational macro-objectives aim to create shared value for the Group and our stakeholders.
We aim to achieve challenging levels of commercial and technical quality in the services provided and improve our contact channels in order to fully meet customer requirements.
This involves training, valuation of know-how acquired (active ageing) and development plans, sharing of strategic choices, introducing sustainability in performance management systems and encouraging involvement.
This entails greater resilience of infrastructures to climate change, containment of impacts on the natural environment and protection of the local territory, efficient use of resources and reduction of CO2 emissions, circular economy initiatives, promotion of sustainability throughout the procurement chain and a structured approach to involvement of the parties concerned.
We aim to achieve prevention and dissemination of the safety culture throughout the internal and external value chain, via training and awareness, increasing assessment and control activities and interventions to ensure the health and safety of customers.
Developing presence on the web and digital channels, in line with the Group’s communication and positioning requirements
Improving the sales quality of services
Improving the technical quality of services
Enhancing and increasing Human Capital skills
Investing in the development and improvement of the staff assessment and recruitment system
Facilitating the implementation of the new “execution” organisation
Boosting the company population’s level of engagement
Defining and promoting an employer branding plan
Detecting and improving the organisational wellbeing of the entire company population
Enhancing diversity and promoting inclusion
Planning and implementing measures to combat climate change (mitigation and adaptation)
Promoting an efficient use of resources, also facilitating the circular economy
Taking initiatives to protect the land and limit impacts on the natural environment
Enhancing certified environmental and energy management systems
Implementing sustainability logics in procurement procedures
Promoting activities with a positive impact on the well-being of the community and on the regions in which the company operates
Helping to raise awareness to social and environmental issues
Encouraging the involvement of stakeholders in corporate projects to create shared value
Promoting the culture of health and safety in the workplace
Raising awareness among contractors on health and safety in the workplace
Ensuring the health and safety of customers and the reference community for the various services provided
Promoting “smart” working methods
Promoting the resilience of the urban territory and innovation from a smart city perspective
Implementing remote control systems and remote interventions
Applying new technologies to the detection of leaks and other operating processes
Developing research projects in partnership with other relevant departments