Our 2020-2024 Sustainability Plan organises operations into 5 macro-objectives, sub-divided into 15 action areas, 25 operational objectives and 125 measurable targets for 2024, consistent with the development strategies set out in the Business Plan.
In 2020 we carried out a major revision of the Sustainability Plan, introducing a greater focus on our main projects and, in particular, on issues concerning innovation applied to infrastructures, actions to combat and adapt to climate change, the sustainable management of water resources, the circular economy, protection of the territory, but also on customer care and the engagement of people.
With respect to the previous plan, whose general structure is confirmed, we have reformulated the targets in order to more effectively respond to future challenges in terms of both business and the sustainability framework: our sustainability targets cover 100% of Acea’s material topics, 75% of targets relate to the 2030 Agenda Sustainable Development Goals (SDGs) and 59% is consistent with European Green Deal Objectives.
We carry out a precise monitoring of the operational objectives and this enables us to record the progress of the Plan.
Our five operational macro-objectives aim to create shared value for the Group and our stakeholders.
Developing presence on the web and digital channels, in line with the Group’s communication and positioning requirements
5 targets
Improving the sales quality of services
5 targets
Improving the technical quality of services
8 targets
Enhancing and increasing Human Capital skills
3 targets
Investing in the development and improvement of the staff assessment and recruitment system
2 targets
Boosting the company population’s level of engagement
2 targets
Defining and promoting an employer branding plan
1 target
Detecting and improving the organisational wellbeing of the entire company population
4 target
Enhancing diversity and promoting inclusion
3 targets
Planning and implementing measures to combat climate change (mitigation and adaptation)
18 targets
Promoting an efficient use of resources, also facilitating the circular economy
10 targets
Taking initiatives to protect the land and limit impacts on the natural environment
15 targets
Enhancing certified environmental and energy management systems
1 target
Implementing sustainability logics in procurement procedures
5 targets
Implementing sustainability logics in procurement procedures
5 targets
Promoting activities with a positive impact on the well-being of the community and on the regions in which the company operates
1 target
Helping to raise awareness to social and environmental issues
3 targets
Encouraging the involvement of stakeholders in corporate projects to create shared value
3 targets
Promoting the culture of health and safety in the workplace
4 targets
Raising awareness among contractors on health and safety in the workplace
4 targets
Ensuring the health and safety of customers and the reference community for the various services provided
6 targets
Promoting “smart” working methods
2 targets
Promoting the resilience of the urban territory and innovation from a smart city perspective
7 targets
Implementing remote control systems and remote interventions
8 targets
Applying new technologies to the detection of leaks and other operating processes
3 targets
Developing research projects in partnership with other relevant departments
2 targets
