In keeping with the Business Plan, the 2020-2024 Sustainability Plan is divided into five operational macro-objectives, comprising 127 targets, and reflects all the particular traits characterising the Group’s sustainability, in its material management of the production and organisational processes and in dealings with the stakeholders.
The updating of the 2020-2024 Plan, carried out by involving the organisational structures and taking account of Acea’s priority issues in accordance with the European Green Deal objectives and the SDGs pertaining to the businesses managed, had led to the definition of 125 targets and related KPIs. In 2021, some of the Group’s companies proposed integrations to the targets defined with the last sustainability planning process leading to the enhancement/reformulation of 4 targets already present in the Plan (on aspects concerning energy efficiency, remote control of infrastructures, etc.) and the addition of 2 new targets (regarding the installation of infrastructures for the local supply of drinking water and a major ecosystem rehabilitation project involving the river Sarno). Consequently, following the integrations carried out, the 2020-2024 Sustainability Plan, at operational level, comprises 127 targets.
The 127 targets, which come under 5 macro-objectives, can each be associated with numerous material issues, SDGs and Green Deal objectives.
Our five operational macro-objectives aim to create shared value for the Group and our stakeholders.
We aim to enhance the technical and commercial quality of services, consolidating digital services and improving customer experience and our contact channels in order to fully meet customer requirements.
This implies training, employee involvement and improved organisational wellbeing, including the protection and promotion of diversity and inclusion and the enhancement of sustainability in performance management systems.
This entails greater resilience of infrastructures in relation to climate change, containment of impacts on the natural environment and conservation of the territory, efficient use of resources and reduction in CO2 emissions, development of circular economy initiatives, promotion of sustainability throughout the supply chain and structured approach to engagement of the parties concerned.
We aim to achieve dissemination of a safety and prevention culture throughout the internal and external value chain, as well as an increase in inspection and control activities and interventions to ensure the health and safety of customers.
This involves application of innovative technologies for management of the networks (digitalisation, remote control, IoT) from a smart city perspective and in other production and organisational processes; development of synergies in research and innovation as regards both the sharing of knowledge and for the implementation of projects, also in collaboration with startups and scientific partnerships.
Developing presence on the web and digital channels, in line with the Group’s communication and positioning requirements
Improving the sales quality of services
Improving the technical quality of services
Enhancing and increasing Human Capital skills
Investing in the development and improvement of the staff assessment and recruitment system
Boosting the company population’s level of engagement
Defining and promoting an employer branding plan
Detecting and improving the organisational wellbeing of the entire company population
Enhancing diversity and promoting inclusion
Planning and implementing measures to combat climate change (mitigation and adaptation)
Promoting an efficient use of resources, also facilitating the circular economy
Taking initiatives to protect the land and limit impacts on the natural environment
Enhancing certified environmental and energy management systems
Implementing sustainability logics in procurement procedures
Promoting activities with a positive impact on the well-being of the community and on the regions in which the company operates
Helping to raise awareness to social and environmental issues
Encouraging the involvement of stakeholders in corporate projects to create shared value
Promoting the culture of health and safety in the workplace
Raising awareness among contractors on health and safety in the workplace
Ensuring the health and safety of customers and the reference community for the various services provided
Promoting “smart” working methods
Promoting the resilience of the urban territory and innovation from a smart city perspective
Implementing remote control systems and remote interventions
Applying new technologies to the detection of leaks and other operating processes
Developing research projects in partnership with other relevant departments