Our 2019-2022 Sustainability Plan divides operations into 5 macro-objectives, sub-divided into 14 areas of action, 26 operational objectives and 183 measurable targets for 2022 associated with the development strategies set out in the Business Plan.
We have estimated that 1.7 billion Euro of the investments considered in the new 2019-2022 Business Plan are related to sustainability objectives. Revision of the 2019-2022 Plan gave rise to 46 new targets compared to the earlier version and the re-elaboration of numerous targets already present: in addition to more challenging environmental objectives, associated in particular with the fight against climate change, the efficient use of resources and the logic of a circular economy, the new targets concern the development of a structured approach for the involvement of stakeholders, the wellbeing of employees and the widespread dissemination of a safety culture, within the Group and throughout the supply chain, together with the technological innovation applied to all infrastructures. We carry out a precise monitoring of the operational objectives and this enables us to record the progress of the Plan.
Our five operational macro-objectives aim to create shared value for the Group and our stakeholders.
Developing presence on the web and digital channels, in line with the Group’s communication and positioning requirements
14 targets
Improving the sales quality of services
7 targets
Improving the technical quality of services
11 targets
Enhancing and increasing Human Capital skills
5 targets
Investing in the development and improvement of the staff assessment and recruitment system
3 targets
Facilitating the implementation of the new “execution” organisation
1 target
Boosting the company population’s level of engagement
6 targets
Defining and promoting an employer branding plan
1 target
Detecting and improving the organisational wellbeing of the entire company population
4 target
Enhancing diversity and promoting inclusion
3 targets
Planning and implementing measures to combat climate change (mitigation and adaptation)
23 targets
Promoting an efficient use of resources, also facilitating the circular economy
14 targets
Taking initiatives to protect the land and limit impacts on the natural environment
13 targets
Enhancing certified environmental and energy management systems
2 target
Implementing sustainability logics in procurement procedures
5 targets
Promoting activities with a positive impact on the well-being of the community and on the regions in which the company operates
3 targets
Helping to raise awareness to social and environmental issues
6 targets
Encouraging the involvement of stakeholders in corporate projects to create shared value
7 targets
Promoting the culture of health and safety in the workplace
7 targets
Raising awareness among contractors on health and safety in the workplace
10 targets
Ensuring the health and safety of customers and the reference community for the various services provided
7 targets
Promoting “smart” working methods
3 targets
Promoting the resilience of the urban territory and innovation from a smart city perspective
11 targets
Implementing remote control systems and remote interventions
7 targets
Applying new technologies to the detection of leaks and other operating processes
4 target
Developing research projects in partnership with other relevant departments
6 targets
